Thank you for the opportunity to write a review and warn other travelers. This has been the worst experience on a trip to Dallas in my life. Our vehicle was stolen in the parking lot right in front of the hotel in the middle of the day. We just came back to rest and change before dinner and when we went back out the truck was gone. The security and hotel staff have been truly nice and helpful but the lady at the front desk has been as incompetent as you can possibly be. Originally, the first night when we arrived she insisted that we had one room instead of two, didn’t care to look up the booking number until we insisted several times. Just continue to say I only see one room, etc. Then the next day when our truck was stolen and we try to request the security tape and for her to notify the manager so they wouldn’t delete it, she kept on saying that she will let the manager know but couldn’t do anything. Last, we try to check again at 10pm and she said that she had been slam with work but that she will do it before 11pm and took notes eventhough there was no longer anybody there and the next morning they still had no idea this had even happened.
Please, if you can avoid, this site because their reservations don’t seem to transfer correctly to the actual chain, this hotel because we still haven’t seen the tape at the end of our stay, or talked to any manager although all this happened at first on a Friday not even weekend, and this area because it’s horribly infested with crime and they know that vehicles regularly get stolen from their lit, then avoid the place at all costs. I just hope that thanks to that post this will not happen to somebody else in sometime. I will try to notify Trip, Holiday In, google and anybody that directed us to this place.
