Quality Inn & Suites Danbury Near University

Booked this hotel over others because it had an indoor pool. When I arrived, I was told pool was not open and was being renovated. The front desk told me it was on their website, which was not. I attempted to cancel and they would not. When I drove around to go through my entrance, the door was broken and would not close allowing anyone to access the inside of the hotel. I had a 3 year old with me. I attempted to cancel again due to it being an unsecure facility, but the hotel would not accept my cancellation. The window inside the hotel was also broken. I attempted to cancel with the hotel and also attempted to cancel through trip.com both to no avail. All I wanted to do was cancel and go to another hotel. They were not accommodating.

Previous reviews lead me to believe this would be clean and comfortable. I was very wrong on the clean part. Inside the room the design was nice, but not maintained. The bed was super comfortable but that's where the positive point ends. The ceiling had packing tape hanging off of it and paint peeling. There were holes in the walls where the doors made contact. The floor was peeling up in multiple places. I didn't try the couch. I saw handprints and smears on the wall above it and didn't dare. The shower was clogged and the two towels had either a mystery stain or a hole in it. This place is also two doors down from a dispensary so the entire floor smelled of ****. If you stay here, bring your own towels and cleaning supplies because even getting the front staff to acknowledge you was a feat. Don't forget the shower shoes for when the tub backflows.

The room was clean and comfortable, and check-in was smooth. The staff were friendly and helpful throughout my stay. The location was convenient — close to the university, with easy parking and access to nearby stores and restaurants.The room itself was simple but had everything I needed for a short stay. Overall, a good value for the price , perfect for a quick trip or business stay in Danbury.

Smelled of smoke everywhere, dirty old towels, bare minimum conveniences, run down. Nice staff

The stay wasnt too pleasant there was a stench in the hallways and only 2 towels provided. Breakfast was horrendous and no access to the pool was ver disappointing

I was told the pool was working the day I arrive no pool! The reason for me booking was for the pool for my kids very disappointed!!

The room was ok, but they can be better. I don’t know if they change management, but last year the place was cleaner and the atmosphere was more welcoming.

Hotel is very clean and staff very nice. Only complaints are breakfast nothing to be desired and I feel they are overpriced on pet charge.