When we arrived, the receptionist wasn't there. We waited for about ten minutes before she came down. Another woman with long hair was also present and showed no basic courtesy whatsoever. Initially, there were bugs in the first room, so they changed my room. Then, we accidentally put the private hot spring lid on backwards, implying we did it on purpose. It's hard to describe. The room cost nearly 500 yuan a night, and we wanted to upgrade, but they said they couldn't because we were already checked in. We stayed in the room for less than twenty minutes, and they said they couldn't change it because they hadn't registered our IDs. Then they said they wanted to cancel and rebook, implying they would charge extra. I said no matter how much they charged, it wouldn't work. So I went to find the manager, and that was the end of it. Her tone was curt, as if we owed her something. Half an hour passed without any apology or solution. We paid the price but didn't receive basic service. It's hard to describe. There was blood or something else on the sheets, and some black stains too. Ten minutes passed and it still wasn't resolved. It was 1 or 2 AM, so we didn't sleep and just waited. Then they said we had been canceling and rebooking all day, implying we were being difficult. The room signal was bad, we had to use the internet, which was terrible. I really can't give this a good review. We weren't going to change rooms or take a bath; we just wanted to get some sleep. But then there was this on the sheets again. Did we really have to cut ourselves and get some blood? Then, after a long time, they told us we could change rooms. I really don't know if this good review is fake or what. When I called them, the two front desk staff were whispering amongst themselves. When they tried to resolve the issue, they blamed us for stuffing the private hot tub in the room. Seriously? Did we do that on purpose? They didn't even tell us how it was supposed to be used. Were they unwilling to change rooms because we booked an upgraded room at a cheaper price, but then they agreed to change the sheets because of the blood? Seriously?
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