False Advertising: The photos presented on your website do not correspond at all to reality. They show another hotel, much more modern and clean. Upon arrival, I discovered an old, poorly maintained room with a musty, dirty smell. Unsanitary Conditions: The room was in a deplorable state. The outlets were yellow with grime, the bed was infested with insects, and there was hair on the sheets. The toilet was so dirty that I felt physically ill when I saw it. In addition, the bath towels were stained yellow. Additional Problems: I discovered that the air conditioning was chargeable, which was not mentioned when I booked. In addition, the Wi-Fi, which was supposed to be included, did not work at all. Poor customer service: When I explained the situation to the receptionist, he refused to help us and was extremely rude. Based on these facts, I believe that the hotel has not respected the conditions of the reservation, and that the quality of service is well below what is acceptable.
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