Reviews of Ramada Suites by Wyndham Zen Quarter Darwin

Response from Property: Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet expectations and appreciate the opportunity to respond.Regarding breakfast, we would like to clarify that your booking was received on a room-only rate. Unfortunately, due to an incorrect tariff set up by the third-party booking platform used, this information was not accurately transmitted to our system, which led to confusion at breakfast service. We acknowledge how frustrating this would have been and regret the inconvenience caused.We are also very concerned by the health concerns raised. For clarity, gastroenteritis (gastro) symptoms typically appear between one and three days after infection, and the illness itself usually lasts a few days. Given the timing described, it is highly unlikely that breakfast consumed on the morning in question would have been the cause. That said, we take food safety extremely seriously and maintain strict food handling and hygiene standards in line with regulatory requirements.We are disappointed to read your comments regarding our facilities and front desk service, as these are areas where we consistently receive positive feedback. Your comments have been shared with our management team for review to ensure any genuine service gaps are addressed.We regret that your experience fell short and thank you again for your feedback.Kind regards,ManagementRamada Suites by Wyndham Zen Quarter