Guest User
August 18, 2024
Ctrip really needs to work on its quality control. The standard room in the hotel that costs 437 yuan a night without breakfast really feels like an apartment or a youth hostel. The hardware is not up to par. The floor tiles are very slippery when they get wet. There are blinds on one side of the room, which have very poor light blocking. The window in our room was broken. The hygiene was very poor on the first day of check-in. There were cobwebs and other things at the bottom of the cabinet, but we didn't care much because we had a long car ride. But the next two days were even worse. On the first day, the room was cleaned and the bed was made, but the floor was not mopped. On the second day, they just changed the garbage bag and put a few bottles of water in it. No hygiene was done. We returned to the hotel at around 8 o'clock, and the room was still the same as when we left in the morning. The bed was not made, the floor was full of hair, and there was an extra garbage bag in the bathroom. It was really drunk. Then we called the hotel front desk, and only then did we find a thick layer of dust on the phone. You can imagine how dirty it is. I have to add that when I first checked into the hotel, because the room was full of low-quality air fresheners, my throat started to hurt within ten minutes. Later, I felt better after the owner took away the air freshener. When we first called the owner, he offered various excuses, saying he didn't make the bed because he thought it was for the guests' personal use and didn't dare to, and that the trash bag left in the bathroom was clean. He kept pressing us to answer what we wanted to do. Later, for some reason, his attitude changed, and he even came to our room to apologize. The waiter also gave us a bag of millet and some of the daily complimentary drinks. We refused them, so the waiter enthusiastically placed them on the floor and ran out of the room. He later refunded us 215 yuan, saying it was a 50% discount on our last night's rate, and hoped we wouldn't leave a bad review. The owner kept emphasizing that business is not easy, that the cleaning lady's salary is not high, and that the refund was deducted from her salary. We accepted this with empathy. However, expressing your true feelings can bring peace of mind and give the hotel an excuse to improve. If service doesn't keep up, it will inevitably be eliminated in this era. One more thing to add: the hotel we stayed in Hohhot cost 520 per night, including breakfast for two, and it was near Hohhot East Station, in an area with relatively high housing prices. The hygiene, facilities, and attitude were much better. In comparison, the one in Datong was really too bad.
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