Yidayida
August 22, 2025
I've never stayed at a Home Inn so poorly! The table wasn't cleaned properly, and there was a small, sticky mess right in the middle of the coffee table. I called the front desk, but they said the cleaning lady had already left. A few minutes later, they arrived, wiped it off with a cloth and tissue paper, and left. Then I found a bug in the bathroom. I couldn't figure out what it was, so I pinned it down with a tissue. Since the table was already dirty, and now there's a bug, I felt the room's cleanliness was terrible. I called the front desk again, but they said they were busy and would take care of it. A while later, there was a sudden bang on the door, and someone yelled, "Just kill the bug!" I opened the door, and a middle-aged man came in. He wasn't in uniform, and he didn't identify himself. He asked where the bug was, picked it up, and left. Wow, this is outrageous! Is he a security guard? A manager? A member of the public? I contacted Ctrip, and thankfully, they actively coordinated and confirmed our rights. They quickly confirmed that the middle-aged man was a staff member, and the hotel refunded 100 yuan. Whether or not we get a refund isn't important; our safety is what matters. Ctrip was the only person communicating with us throughout the entire process; no one from the hotel gave us any explanation. I was thinking of just calling it quits. But then we found one room, and wow, what luck! Everything happened in that one room. The bathroom drain was clogged, and the water was draining incredibly slowly. I had to stop mid-wash for fear it would overflow. This hotel experience was incredible!
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