Datong Huamao Grand Hotel

I stayed at the hotel for five nights, and I really want to complain about the cleaning service. When I arrived at the hotel on the first day, it was around 7 PM. After checking in, I habitually checked the cleanliness of the room. I found hair on the bed, stains on the sheets, pillows, and sofa, and foreign objects in the toilet that I couldn't flush away. I immediately called the front desk to report the cleaning problem. Two people came up, one of whom identified herself as the lobby manager. She said, "You called earlier requesting a quiet room with an elderly person, and we upgraded you. We're so sorry you made things worse." Since she seemed polite, I didn't say anything more and called two cleaning ladies to clean it again. I then took my grandmother out for dinner, expecting a sparkling clean room when we returned. However, there were new stains on the pillows, as if the cleaning staff were retaliating. I was furious and wanted to call the front desk, but my 80-year-old grandmother stopped me, saying, "Let it go. There are two pillows; just remove the dirty one." I didn't want my grandmother to go through all that trouble late at night and get upset, so I didn't contact them again. The next morning around 7 AM, I took my grandma to breakfast on the first floor. When we entered the restaurant, she asked for my meal ticket. I said I hadn't received it, and she said the ticket was always left in the room at 6 PM and told me to ask the front desk. The front desk said I hadn't booked breakfast! I said I had booked for five days, and she should check. I'm speechless at their service. Also, during those five days, I had to ask the front desk for toothbrushes twice. I don't know how the housekeeping staff cleans every day. Are they really going to be so stingy with disposable items? Is this the kind of service you get for 300 yuan a night? The internet says this is an old hotel, and this is it...! Sigh.

位置非常好，在古城西門外，去華嚴寺走路15分鐘，整體衞生還可以。位置非常好，在古城西門外，去華嚴寺走路15分鐘。