Sunnybb37
April 5, 2025
When I checked in, I was told that the room I booked was a room without windows. When I checked the order again, it did not mention no windows, but the words "city view" were written on it. How can there be a city view without windows? The front desk told me that I could cancel the order and book a room with a window again. After a debate, another staff member came in and looked at my order. There was a window pattern and what seemed to be a slash in the middle. In the second round of debate, I countered that the word "city view" was written on the right side of the pattern. No one was **. Finally, the problem was solved and I was upgraded to a room with a window for free. I am really grateful, but was it my negligence? If I knew there were no rooms available, I would never book it no matter how cheap it was. We stayed for four nights. On the last night, when we were taking a shower, there was suddenly no cold water. As a result, we had a scalding hot shower the whole time. This has never happened in any of the three or four star hotels I have stayed in before. But I still give this five-star hotel a very negative review
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