Guest User
October 6, 2023
The hotel is an old house. It is tall, spacious and bright. The facilities are relatively old. The location is okay. There are many restaurants nearby. The transportation is quite convenient. The overall impression is acceptable. However, the service and management are too poor. It is not average. The staff has no service. consciousness. First of all, as a three-star hotel, it costs more than 500 yuan a night. There are no tea bags, the bath towels are dirty and torn, there are big holes and small eyes (I forgot to take pictures), and the white towels have turned into gray towels. This kind of sanitary products should have been eliminated long ago. Yes, these two points are not as good as those of ordinary two-star and farmhouse B&Bs. The charging lines in the room are paid for by others. According to the front desk, they are placed by the merchant in the room. I don’t know how to use them. There are no written instructions for use, which is misleading. Customers, had they not contacted the front desk promptly, they would have almost paid a lot more. As for the service, the front desk clerk didn't know anything about it and had a cold attitude. Before leaving and paying the bill, my husband said: "Goodbye". The two waiters made faces and didn't say a word. I wonder how the boss manages the training? All in all, my other impressions of the trip to Datong were very good. Datong people are hospitable, they have beautiful scenery and delicious food, and the taxi driver's warm and considerate service is what this hotel feels like. . . . . . I hope the improvements will not discredit the beautiful Datong! ! !
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