Best Hotels in Daventry

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

Traveling around the hotel is convenient. This is the second stay! It is less than an hour's drive from Bicester Shopping Village. There are several Chinese restaurants around the hotel. The shopping mall in the town is very convenient. May book next time.

On arrival the friendly receptionist not only helped us she was absolutely fantastic and so kind understanding and generous giving my daughter some sweets to entertain her and really talked with us. Advised us on locations and talked of different subjects. The stay was brilliant the night reception was lovely and kind on speaking with my husband. The stay was lovely clean spacious quiet despite location it was very quiet, the cleaning staff was understanding on my daughters mini accident and we tried to leave the room tidy for them also. On leaving the friendly reception was lovely also and very kind :) I totally recommend this as your stay for whatever your needs. Please note upon the telephone line it’s card only but other than that it’s a wonderful place to stay whether it be for work to catch some of them special Zs or a quick stay for friends family etc. very accommodating with our baby and myself being pregnant also, Great place and cannot recommend enough and I cannot sing their praises enough honestly best we have ever been to

Just disappointed. We booked a two night stay as we were visiting Coventry radio one big weekend and was cheaper than staying in Coventry. The worst experience as a group of people that had been a the festival got back and we’re being so loud and noisy. Banging on doors from 12am till 7.30 am the next morning. At one point my partner actually got up and told them to shut up. Was quiet for all of 5 mins. As a result of this discretion we got no sleep. Completly unacceptable and I felt more should have been done to kick these people out/call the police as it was not fair on other guests staying at the hotel. Another lady also complained the same time as we did at reception. The man on reception did all he could, offered us breakfast and a free drink but to be honest I felt it was worth a refund due to the constant distribution. The second night it was a lot better, but it tainted our stay. Personally, it’s one of the most depressing hotels I’ve visited. It’s on an industrial estate, decor is dated, breakfast wasn’t great and they’d ran out of basically most evening food apart from meat pizzas. Not one to visit unless it’s a necessity. Service was okay though.

Great room, very convenient in the university

Stayed for 3 nights to carry out 2 days training using one of the hotels training rooms, hotel room comfortable but a tad on the small side, the food was excellent, I actually had one of the best steaks I have had for a while! Staff are really good, the young man in reception was great, especially when he stepped into the chefs role when the breakfast chef went sick, well played 👍 and just but not least, the young lady who looks after you at breakfast is an absolute star 🌟 accommodating and very friendly, ever helpful and makes you feel at home, I’m sorry I didn’t catch her name but nothing was too much trouble.

The travel lodge at Wooton was on the outskirts of the town near the m1 motorway The decor is very run down a side door with broken glass and a ****y path greets you on your approach from the car park. The room was comfortable the bed very comfortable. Shower was fine coffee tea avaliable in room. We arrived at 2.00am but not a problem as a lovely girl called Monique I believe sorted us out on arrival letting us use her mobile phone as we had a problem to sort out. Her warm welcome was very much appreciated I asked for an ironing board and iron in the morning again no problem from another female member of staff. Stayed two nights and again was helped by the male receptionist to order a taxi which to Luton Airport had to be booked over the phone this gentleman made the call through his phone. The Toby restaurant annexed to the hotel was also in need of decor refresh bathrooms particularly bad smell. Only instant coffee available with water from an old boiler type of thing really out dated. Should be made clearer that you have to order from the bar section and pay in advance before going to get your breakfast.!!! Overall OK for the money staff excellent let down by the decor and in need of a cleaning modern upgrade. Location would require a car as about 5 miles from northampton Town centre

I surprised my wife for her birthday by booking us into a 1920s murder mystery in this beautiful Victorian Gothic hotel. The overall experience was worth doing but the hotel 's amenities... weren't great. Like the previous reviewer, we also had issues with power in our room (Room 5). Fortunately no flashing bulbs, but no power at all. Even the lights in our end of the corridor were out and it's really odd that the staff supposedly hadn't noticed this until now. They eventually gave us an extra lamp, but there was no opportunity to move rooms nor was any other kind of compensation offered. Besides the lighting situation, the room looked tired and in need of some work doing: flaking skirting boards, broken curtain holders and tile cracks were all included - the latter were in the bathroom, with a big one in the bath area, which will become a BIG problem in the future if it's not fixed soon. But also, the carpet hadn't been hoovered as we found loose screws on the floor. I also noticed dead spiders in the downstairs Gents, so it seems the hotel takes shortcuts with their cleaning schedule. The bar was alright, and the bar staff were quick and attentive. Great choice of wines and spirits, but not much of a beer selection (mass-produced lagers and bottles of Doom Bar basically). The evening meal was also good overall, especially the cheesecake. The service was lacking though - all drinks orders involved us having to get up and visit the bar, which is difficult during a murder mystery, so I missed some bits. There was only one small jug of water brought to the table for all 10 of us and it was never refilled. The bread that came with the soup was stale. The main course took a while to come out, and it had blatantly been kept on the gantry for ages as the vegetables looked scorched. The dessert then took over half an hour to come out, and by the time they were serving coffee the murder mystery was already over. Breakfast-wise, service was almost non-existent. The full English was pretty average but at least it was hot, and they brought out extra eggs. There were no glasses or mugs anywhere and every single table was dirty. In the end I had to clear some plates away just to sit down and eat. Cutlery was just piled up on a tray by the TV, and there were no napkins. No one served coffee either, and when we went to get some ourselves the coffee was cheap instant coffee and really watered down. But the icing on the cake (which in a way was kind of funny), was making coffee in the room. As the kettle boiled, the steam set off the fire alarm! What's stranger is the first time round that didn't happen! So yeah, nice building from the outside, but the inside really needs work.

Stayed here at the weekend with friends; lovely room, enjoyed the evening meal and a fab breakfast. Would recommend. The only downside was that there is a service charge payable on all drinks that you are not notified of. We queried our bar bill as it didn’t make sense and was told by a member of staff that on all purchases a 10% charge is payable. There is no signs up around the bar area notifying you of this. We were told that the staff are not allowed to tell you about this. To me that seems fraudulent. Surely you can’t be charged for something that you don’t know about every time you go up to the bar and purchase a drink? Not sure if the staff get this money or the company. If this is company policy are they breaking the law by not notifying you of this? Please be wary.

Liked · We stayed at this hotel last year and in our review we said that it was tired and needed to be updated. Well this has happened and the difference was very noticeable, the exterior was looking more cheery. The interior had been given a complete makeover from reception, bar/restaurant to the bedrooms. A fresh cooked breakfast to your liking is provided every morning and there is an option to have an evening meal, the menu is not extensive, however, what is available is of a very good standard and reasonably priced. All of the staff from check-in/out and during our stay were extremely pleasant and helpful. 15 minute walk into the city centre. Disliked · Perhaps upgrade of the double glazing.