O࿆utsider༢liu
March 1, 2024
Tell me about your experience in this hotel...
At first, I made a reservation from the 28th to the 29th. Since it was my first time to come to Xiling Snow Mountain, I didn’t understand many things. I started to contact the hotel all the time. Ctrip’s hotel customer service couldn’t reply. I called a few times and got through directly. hang up,
As a result, I missed the time to go up the mountain. I booked another hotel with them on the 29th-1st. When I came up, the front desk told me that the number was the front desk number of Yingxue next door. As for why this happened, they didn’t know because it was the day before. I was deducted 300 yuan in liquidated damages when I refunded the money. Ctrip customer service later recovered the money from me.
Speaking of the experience on 29-1, as you can see from the picture, they only have floor heating. I came to the floor heating at 15.30 in the afternoon, and then it kept spraying water. The staff said it was because the ring was broken! Changed a room for me! As a result, the floor heating turned off around 12 o'clock in the middle of the night. You heard me right, it turned off! ! ! The floor heating was turned off in the middle of the night. I called the front desk, but no one answered! That's all! It's so cold!
There is also a small episode in the middle, which is about ordering food in the afternoon. I don’t know if everyone in the hotel restaurant has a package service, or if it is a service fee. I went to order food and wanted to take it back to the room to eat, but it was too cold. The ordering front desk told me that they did not have food delivery service because there were not enough staff. It was the off-season and there were not many people. Four waiters surrounded me and told me that there were not enough staff. I have gained experience and said that I could take it away. , I compromised, but when packing, I used lunch boxes, and they didn’t have take-out boxes. Yes, I got a little angry instantly, and asked, doesn’t your restaurant have take-out boxes? The waiter replied to me, you can file a complaint. We need to go through a process to purchase goods here. It takes several months to purchase, and it takes a long time. I am speechless. I said that there will be no food delivery? A waiter suddenly said, charging 40% service fee. I thought I heard it wrong, 40% service fee, are you crazy! She said it was required by the company! I took it back to the hotel by myself. When I went back, I kept thinking carefully whether I heard it wrong. It should be 10%, but the waiter repeatedly emphasized 40%. At this time, I checked the hotel's introduction... You wrote above that the service charge is 30%... I can only say that maybe I am too poor and cannot afford to go to this place. I hope you travelers can think of it for themselves. ...40% service fee, 10 meters distance! I really can’t handle it alone!
Original TextTranslation provided by Google