The pool was closed. When I asked about it at 4:00, the staff kept saying they were opening the pool in a few minutes, but that was not the case. They did open the pool after we left to eat dinner, but we didn't get to enjoy it, as it was 9:30 before we got back and the pool closes at 10. The next day, we checked numerous times throughout the day, but the pool was still closed and the staff said that they were going to open it shortly, but we stopped asking after the 2nd trip because they obviously weren't concerned about opening it. The mattress was too firm, so we had 2 nights with very little sleep and no pool/hot tub access. Will not stay here again.