Spark by Hilton Syracuse Carrier Circle

We were told our room had been recently renovated. However, the door was extremely difficult to open and close—it would stick badly both going in and coming out. I was never able to open it on my own, and luckily my husband was able to get it open for me. The bathtub in the bathroom also appeared to need some work, as the bottom was chipped. Additionally, the common areas were extremely hot during our stay. The morning staff was very friendly and greeted us when we came through. The night staff member was on his phone when we arrived, and I had to say something before being acknowledged. Once he put his phone away, he was polite and helpful.

The hotel is undergoing serious renovations such that the hallway is littered with furniture pieces yet to be assembled. To their credit, the room accommodation was clean and comfortable. But they were out of caffeinated coffee, the creamer cups curdled in the decaf coffee, the breakfast was meager (no eggs), and the lobby looks disheveled. Give it 6 more months.

Breakfast was low and out of waffle mix and items. Bedroom did not have sheets or blankets for the pull out sofa and had to go ask for some very late at night when got in. Renovating so when checked in there was Sheetrock all over the floor and dust. Parking difficult when hotel Full due to renovation dumpsters taking up lot.

Sheets where dirty, don’t think is nice not to have a staff at night we needed toilet paper and some random motorcyclist made my sister feel uncomfortable, they need more staff and more security in this place

The entire interior amenities were under renovations. Nobody notified us. The staff gave my sons, a difficult time checking in, notwithstanding the fact that I called ahead of time to make arrangements. There was no hairdryer in the rooms. The breakfast was minimal. There was no toilet paper in the main floor bathroom. They didn’t have any toothbrushes at the front desk. They don’t clean the rooms after one night stay they only do it every three days. It was not a very good experience.

We booked a king suite with a sofa bed. The sofa was completely missing from the room. We had staff walk into our room 3 different times at 9 in the morning. Quick knock and walked in the first time and same the other two times except we had the door jam on so they couldn’t get in. Renovations were happening so it was a little dirty/dusty but completely understandable.

Under renovation. Dust and dirt everywhere. Loose screws on carpet in bedroom. Tub was disgusting.

The room was clean with very comfortable beds and nice bedding, breakfast was appreciated, very friendly and helpful staff