Holiday Inn Express & Suites DETROIT - DEARBORN by IHG

Staff: Front desk staff are friendly, professional and helpful. Like front desk ladies smiled, staff were courteous and helpful.(based on 5 reviews)

The hotels location is not bad, basically next to Ford in the middle of Dearborn. The hotel condition is acceptable, but it is not very clean, no one bothered to wipe off the elevator call button on the first floor even when there are dirty foot prints all over it. There are a lot of shady characters staying in the hotel and the entire place smells like *********, including the A/C air coming through if someone decides to smoke up just beneath your unit. The breakfast is terrible, dry sausage patties, hard biscuits, old banana. There is hair all over the shower walls, empty shower gel bottle and a coffee machine that didn't work in the room. The most frustrating part was, I had to argue with the front desk that the room was already prepaid even after showing them the reservation documents. The funny thing was, I paid over $170 for the night when I could've paid at least $20 less in a better area within 15 mins drive. I will never stay here again.

Overall, the hotel is clean and well maintained. However When we arrived to check in, our room was not ready until around 3:25 PM which was very disappointing, as we were very tired from driving long hours. During the night, the cleaning guy at the lobby was very noisy, speaking loudly on his phone speaker, while we were trying to relax and have coffee, thus we left the whole lobby for him and went to our rooms.