Hilton Garden Inn Cincinnati/Mason

I like to stay in Hilton everything is comfortable and beautiful

I didn't realize that one of the external sliding glass door was jammed. Upon arrival, I got a luggage cart to bring my things into the hotel. I turned rapidly to go out to the car and retrieve more items. I ran into the sliding glass door which failed to open. This resulted in a knot on my forehead and a bruise on my left kneecap.I reported the matter to Miss Burns who was on duty at the front desk.

Welcoming facilities, very clean, and comfortable. There was a digital check-in option available, but a staff member was quickly available for me to check-in seamlessly. Checking out was a but more problematic, as there was no digital option. There was a line of guests, including myself, waiting to check out for over 10 minutes. We flagged down a staff member from another area of the hotel to finally receive assistance. She was very kind and apologetic, which was appreciated.

My staying was not so good, because the cleaning of the room. Due to the pandemic en 2022, the rooms don’t get cleaned everyday, now they get cleaned every 2 days. My room was supposed to be cleaned on Saturday. We confirmed that with the cleaning lady, and we arrived at 10pm and they just exchanged the towels but they didn’t even made the bed or clean the toilet. This was my only day to get my room cleaned during my stay. That was upsetting

A++ We liked everything about this hotel! Our room was perfect with a comfy bed and thick, soft towels. We did not eat breakfast at the restaurant because it was a $16.95 buffet and we are not big breakfast eaters. The staff at the front desk were so friendly and welcoming. Not sure if we’ll ever be back in Mason but if we are we will definitely be back!!

No clean, everything was old and dusty, wasted my money, worst hotel ever, I informed the front desk that bedding and shower curtain were so wrinkled, she didn’t seem to care. I will never stay there again.

Our weekend stay was very comfortable. Great location, free parking, comfortable beds, nice hotel lobby to lounge. The only thing I would comment was our room furniture. The chair had food stains on it from previous guests because it was still wipeable. I took a Clorox wipe and wiped it down but kind of gross. Kids enjoyed the small pool but said the water was very cold. Overall, I would definitely stay here again.

Kids from sports tournament everywhere. Lodge them on the first floor, not on upper floors. We had to call every night over 3 nights, after 10pm, to complain about running and jumping above us.