1. Everyone had diarrhea after breakfast at the hotel, and we were exhausted and had no energy all morning.
2. We wanted to rest a bit before heading back to our journey, thinking we could check out at 2 PM and get some rest. However, at 11 AM, the front desk and housekeeping staff took turns knocking on our door and calling. We explained to the front desk that we weren't feeling well, but the housekeeping staff kept chasing us and talking, as if we were inconveniencing them. Their attitude was extremely rude, and they knocked on the door very loudly, like thunder.
3. A woman in a red dress who was housekeeping was extremely rude and dismissive towards us. She said we didn't need to review the hotel on Ctrip, showing an indifferent attitude, not caring about bad reviews, and was very aggressive.
4. As a long-time Ctrip user who spends a lot of money every year, I really have doubts about your hotel rating standards lately. I've had two bad experiences at highly rated hotels, which is very disappointing. Can you please strictly control your standards?
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