Guest User
January 31, 2023
Hate writing negative reviews, but here’s my experience at this place RiverStone Cottages, I stayed there in the last week of Dec ‘21. This place is highly mis-***aged. They think they have a great property, which can run on its own. There is no concept of ***agement, lower-level staff takes calls and does things as and when. We spend our hard-earned money to have a decent vacation, but such establishments completely ruin the experience with their arrogance, mis-***agement and high handedness. 1. They have no formally ***ned check-in counter, the security guy took our documents, gave us keys to the room and asked me to fill up a register. Their restaurant has a ***ager, but he hardly talks to customers, he pushes the other younger boys ahead to talk. You can hear guests yelling “call your ***ager” and no one steps up. 2. I switched on the TV and channels were not showing. The staff member asked me which channels I want to watch, so that he could recharge on TataSky. I was surprised at this question, I said “shouldn’t you have your TV system working, if you say ‘room has TV’?” The person explained that he will make a list of channels that I want, send to his MD, who will recharge the TataSky account. On seeing my list of 10 odd channels, he asked “are you going to watch so ***y channels in 3 days?”. Anyway, after an hour of slogging, it was available for me. 3. After check-in, we were hungry, I ordered room service, food didn’t come for an hour. I called up a couple of times, the guy handling the room service line is a legend called Jabar Singh (if I got the name right). He was busy, so he put the phone aside and kept me on hold. The phone was engaged thereafter. Finally food came when it came and I was told “the restaurant team is so busy right now” (as if a favour was done to bring food to my room). 4. We had requested extra mattress for our room, it was made of PU foam, as hard as sleeping on a rock. On asking them to give a softer mattress, they said “this is what we provide to our guests”. It wasn’t a great experience sleeping on that mattress. Am not sure why people rate this place as 'child friendly'. 5. The room was not clean, we thought they will clean it next day. That didn’t happen either. When asked, we were told “we clean rooms only when guests tell us to”. The room was finally cleaned on the third day of my stay, again, like someone did a favour. 6. In one of my orders, the dish was extremely spicy. I called up room service to complain that it’s too spicy for all of us. The guy on the other side said “this is how we make this dish in this place”. The guy was kind enough to take the dish back, make it less spicy and send the same to us. 7. A night before the checkout, I personally went to the restaurant to clear my room service bills. I purposely did that to ensure my checkout next morning is not affected due to their poor ***agement. 8. I requested the restaurant team to ensure that I get something next morning, since I had to c