I'm not sure if it was because we arrived late, but they gave us a truly awful room. The wallpaper was patched up, the walls were grimy, and most importantly, there was no hot water. When the driver took us to the room, he even looked surprised. Now I realize he must have been thinking, 'How can anyone possibly stay in that room?' We immediately asked to change rooms, but they said they were fully booked. However, because there was no hot water, I called the front desk. They knew there was no hot water but still let us stay without telling us! What's even more ridiculous is that they offered to send a kettle so we could boil water ourselves. I lost my temper, and only then did they offer to open the room across the hall so we could shower, claiming that 'those guests hadn't arrived yet.' But wait, weren't they fully booked with no rooms available? From check-in to no hot water, to the kettle, to only letting us shower in another room, that woman was just making things up the whole time. With this level of honesty, how can they even call themselves an 'international hotel'? There's no way they'll ever succeed and grow.
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