Guest User
January 10, 2025
My wife and I stayed at this hotel for our anniversary on NYE. The experience fell short of expectations in several areas, though there were some positive aspects worth noting. Upon arrival, we found no staff at the front desk and had to search for the check-in area without assistance. The room had maintenance issues that impacted essential comfort - specifically, the shower had a broken knob that made it difficult to operate. The bed mattress was extremely firm, with noticeable dips along the edges, and the pillows provided inadequate support, resulting in an uncomfortable night's sleep. The highlight of our stay was the breakfast service. The food quality was excellent, and the breakfast staff provided outstanding service. This experience demonstrated the level of quality the hotel can deliver. At checkout, the valet service was significantly delayed; our ticket was misplaced, and we waited 45 minutes to retrieve our vehicle. Overall, this is a beautifully designed space with attention to numerous sustainable elements; I wish that one of them had been more attentive to meeting our basic needs.