Comfort Suites Denver International Airport

We were moved out of the comfort inn with suites and indoor pool to a BW with 2 double beds, outdoor pool ( - 10 degrees).

Tons of refugees making you feel out of place. Potentially unsafe. Employees were helpful and nice. I wouldn't stay again even though the reason i stayed was because I had before and had a good experience. Not again though.

Arrived to find over 100 people in the parking lot and lobby, making us feel uneasy. Front desk person said there owner is “helping the community”, not sure if it was legal or not but it was evening time and very unsettling. Room was sub par, many items that needed maintenance- see photos, also found hair on the “clean towels”. The walls were so thin we could hear the room next to us until very late in the evening which made it difficult to sleep well for an early rise to the airport. Thankfully this was only 1 short night, wouldn’t stay again.

When we first pulled into the facility there were alot of people hanging out in the parking lot and front lobby entrance area. The hotel overbooked our suite and tried to give us one room for 8 people to stay in. After awhile they did comp us another room but it was a hassle. There was a very large group of what looked like families staying at the hotel. At least 200 people. Very noisy. Rooms and hotel itself were very clean and staff worked to the best of their abilities with the amount of people that were there. Shuttle was right on time both times we used it.

This property was being used to house the homeless when we visited. No less than 50 were hanging out in the parking lot and 50 more inside. No mention of this when booking the property for my family including children. Won’t be booking this one ever again

I am only giving a 2 star instead of a one star because the staff was very nice and our room was very clean and nice, but… 1. Only one elevator was working the first day and the cleaning crew crept using it with their carts so it took forever to get on, then both elevators were out of order the second day so we had to haul all of our luggage down the stairs. 2. The pool and the gym were closed the whole stay. My kids were very disappointed. 3. It looked like they were replacing a bunch of furniture and stuff and were making a ton of noise even at night hauling it all into a truck. We had to sleep with the tv on to cover all the banging noises. 4. This hotel was housing and busing illegals in and out. There were around 30-40 people just standing around in the parking lot all day with a ton of them sitting and standing in all around the hotel, some banging on doors. Some of them seemed drunk at night. It looked like they bused them out in the morning and 30-40 more showed up hanging out in the parking lot, some just standing in the middle of the road so I had to try and drive around them. 5. The whole dining area was curtained off just for the illegals to eat. They had the customers eating in the lobby with pre-packaged breakfast, wasn’t the greatest food.

What stood out to me was how clean the room smelled! The bathroom was immaculate, the bedsheets looked practically new. All around excellent experience. Plus the front desk gentleman was very polite and helpful.

THIS PROPERTY IS TRASH! Their shuttle service is not 24hrs as they advertise and left my family and I sitting outside the hotel after the front desk employee kept repeatedly telling me the shuttle was on its way. No shuttle from 12am- 3:59am!