Embassy Suites by Hilton Denver Tech Center North

DISGUSTING! I wrote this as I sit on hold with Hilton Honors. How frustrating to check in after a long day of travel to 1st walk in to a clearly smelly room and then step into a non cleaned shower. Then found out the toilet didn’t flush. NOT what we are used to with the Embassy brand. We are tired, ready for bed, but waiting for hotel staff past 11pm with a 6 & 7 year old to determine if we have a toilet the rest of our stay. Seriously, there are MULTIPLE Hilton properties here - BOOK A DIFFERENT ONE! I’m actively trying right now.

I already wrote a review, but for some reason it never posted. I checked in today due to an emergency at my home and my insurance company booked this place for me last minute. It is pet friendly, which I needed. But the room is disgusting.. I went to get in bed tonight and the sheets were clearly not changed after the last guest there was make up and snot all over them. It was disgusting. I called the front desk and they were very nice and asked if I wanted to change rooms but I had already settled in and it was late so they ended up bringing me clean bedding, then I took a shower and there was a used shampoo bottle in the shower so clearly the shower was not cleaned. There’s sticky dirty stuff all over the nightstand. Windows are so dirty you can barely see out of them. Carpet was not vacuumed. I found change and new clothing tags on the floor even though the hotel is old that wouldn’t be an issue if it was at least clean.

This place needs a complete upgrade/makeover/facelift, as its exterior is outdated and so is the interior. All the doors on the room we stayed in would not open or shut smoothly. You had to slam them and even then, the bathroom doors would not shut or open properly. The air vents on the ceiling of the interior area overlooking the floors below were filled with dirt and large dust bunnies. The free breakfast menu never changes and they dont allow you to touch the bacon, rather an employee rations it out to you vs. the open access to the pork sausage. No alternative to eating pork as if no one knows about turkey bacon or sausage. Other then Kevin at the front desk, the rest of the front desk staff needs a crash course on how to smile, be welcoming and put the guests needs first. The personal safe in our room did not work and maintenance could not replace it. The microwave in our room was dirty on the inside. Not sure who measured the toilet tank in our room but it was so large that it blocked your access to the second roll of toilet paper. The water pressure at times in the shower was nothing more then a trickle. Overall this location is being run like a low budget motel but charging top dollar based on the Hilton brand. Don't look out the glass while in the elevator on 1st floor, if you don't want to see old room access cards, multi colored confetti and other trash, around the panels that separate the dining area from the elevator.