The hotel is very pretty and unique on main floor and outside. Inside rooms are pretty dated and awkward--shower door hit toilet and wouldn't open fully outward. Rooms are DARK. The staff was wonderful each time we interacted with them, but there was a weird power outage of the entire building on our first day--unsure why this would even be a thing to schedule, ever? The lounge area was amazing with games to play when waiting for dinner reservations. The restaurant service was incredibly slow and overpriced. We went for breakfast and dinner but didn't even use up all of our "meal tickets" because it just wasn't worth it, I would suggest to go literally anywhere else. The pillows were completely flat feather pillows so bring your own if pillows are important to you. We asked for rooms together as a family of four, were placed about as far as you could possibly get from one another. Windows on 2nd floor were frosted over so no view, but worse was the gaping hole from the door to the outside letting cold air in all the time, and it smelled like BO in our room no matter what we did. The toiletries in the shower were rancid--not sure if they were just old or had been tampered with but the bottles looked rough shape and the shampoo literally smelled like Nair hair remover. Our older teens' room was better situated and seemed nicer, they at least could see out a window. Overall, it was an okay stay--the staff made up for some of the shortcomings.