The hotel's硬件 (hardware/facilities) and environment are excellent, but let's talk about the service:
1) On the afternoon of the 4th, I was checking in. Three front desk staff members were all attending to one group of guests. I waited in line for 10 minutes, and no one broke away to assist other waiting guests. One of the waiting guests went to ask if there was anyone else available to help, and surprisingly, that staff member ignored the rest of the queue and processed the inquiry for that guest, while the other two continued to assist the original group. After finishing with that guest, another front desk staff member ignored the remaining customers in line and proceeded to help a guest who hadn't even queued up. When I pointed out the issue, no one offered an apology or explanation.
2) There's a lack of communication between the front desk and the restaurant. I asked the front desk if they had ice cream 🍦, and they told me to ask the restaurant. The restaurant then told me to ask the front desk.
3) They didn't proactively stop guests who ignored the no-smoking signs. Even after I brought it to the front desk's attention, no action was taken.
In summary, I'll definitely visit Moganshan again, but I won't be staying at this hotel.
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