J.LALLI VALLEY

The environment at Jun An Li is incredibly comfortable, and the mountain views are so healing. The rooms are spacious, clean, and offer beautiful scenery, making it a great place to explore. The shuttle bus service is very convenient. The New Rui photography service is highly professional, capturing natural and stunning shots throughout, making the whole experience relaxed and comfortable.

Opened in 2015, the rooms are well-maintained, but the facilities are a bit dated. Located among six mountains, the resort boasts a unique natural environment. There are plenty of shuttle buses and many family-friendly activities on-site. However, during holidays, you often have to wait in line, and the operating hours are too short. The large lawn is a major highlight, and the kids had a blast.

I am writing this with extreme dissatisfaction and a grave warning to all consumers: absolutely avoid this hotel! This is the first negative review I've ever given a hotel, which speaks volumes about the severity of the issues. This hotel, priced at over 2000 CNY per night and positioned as high-end, should have service and quality to match. After a two-night stay, evaluating it across five core dimensions—service efficiency, basic care, hygiene standards, room experience, and shuttle service—I can confirm that this hotel completely fails to meet its pricing standards. The management is chaotic, and the service attitude is appalling, directly ruining my entire vacation and leaving me utterly furious. **Front Desk Service: Extremely Inefficient and Lacking Professionalism** Upon check-in, the previous guest was simply asking about a minor itinerary change (booked for 3 nights, asking if they could stay 2 first). Two front desk staff members couldn't handle this independently, making repeated calls and wasting nearly 30 minutes. This severely delayed the normal check-in process, highlighting a lack of training, disorganized procedures, and poor service efficiency. **Lack of Basic Human Care; Pricing Severely Mismatched with Service!** On the night of check-in, I unexpectedly started my period. Being in a remote mountain area, I couldn't go out to buy supplies, so I asked the front desk for a sanitary pad. The hotel explicitly refused to provide emergency items for free, only offering them for purchase. A high-end hotel in the 2000 CNY range couldn't even provide basic care, unlike budget hotels like All Seasons or Atour (which provide emergency items for free). Additionally, the toiletries were of poor quality, and the bathroom cleanliness was far below that of chain hotels costing a few hundred CNY; hygiene standards were simply unacceptable. **Housekeeping Service: Seriously Disruptive and Lacking Basic Professionalism** On the first morning, at 9 AM, housekeeping staff loudly knocked on the door asking to clean, severely disturbing my rest. The next day, even earlier (7-8 AM), the front desk accidentally called and woke me up. They hung up without any apology or explanation, showing a cold and perfunctory attitude, completely devoid of service awareness. **Shuttle Service: A Mere Facade; Guest Rights Completely Ignored** As a resort hotel, guest rooms are scattered, requiring a shuttle to travel between the lobby and the parking lot. However, the front desk phone was constantly busy and unreachable. After calling for a vehicle, there was no estimated time of arrival or progress updates, leaving guests to wait outdoors. I waited for 20 minutes the next day, and the vehicle only arrived after three follow-up calls. The shuttle management is grossly derelict. In summary, the hotel's hygiene, service, facilities, and bedding—four core basic elements—are all completely substandard. It charges over 2000 CNY but delivers a far inferior, low-quality experience. My entire stay was awful and frustrating, a severe infringement on consumer rights. I strongly advise all consumers to completely avoid this hotel and save yourselves from this terrible experience.

The environment is great. We chose the family suite and the kids had a wonderful time. The entire hotel is very spacious and close to nature. All rooms require a shuttle bus to go up and down the mountain, but the shuttle speed and frequency are excellent, and the dispatch is very efficient. I personally found the hotel activities to be just okay; there was only one time slot available for hiking and one for tea picking, which isn't very flexible. Many activities weren't suitable for younger children, but it was still a good place to relax in the mountains, and the environment was fantastic.

I saw quite a few negative reviews when booking, and I did hesitate, but after considering the location, nearby attractions, and overall environment, I ultimately chose this place. My actual stay was quite good, and I didn't encounter any of the issues mentioned online, such as slow shuttle service, poor service, or strange smells in the bathroom. My family and I were quite satisfied.

The environment is fantastic. Waking up to the sound of birds chirping on the balcony in the morning is really pleasant. As for facilities, there are plenty of activities for kids, and the large lawn is perfect for them to play and soak up the sun on a nice day. The shuttle service is very prompt; they'll call a car for you whenever they see someone waiting.

The environment is really good, and the service is excellent too. The shuttle bus team works well together, so you can always get a ride quickly. I have two complaints: 1. You have to walk up two flights of stairs to get to the room. 2. There's a strange smell in the bathroom.

The benchmark for luxury resorts in Moganshan! Boasting six mountains and a lake, this 1355-acre bamboo and tea garden sanctuary seamlessly blends architecture with nature, showcasing an exceptional design. Rooms start from 58 sqm, featuring panoramic balconies with direct mountain views, equipped with Diptyque amenities and King Koil mattresses, offering both comfort and luxury. Enjoy a wealth of activities including an infinity pool on the cliffside, Discovery Adventure Park, horseback riding, and go-karting. The butler service is attentive, with shuttle buses available on call. The local chicken soup and steamed mandarin fish at Taoyuan Xiaoguan are incredibly delicious. It's a secluded and peaceful retreat, family-friendly, and pet-friendly. Just a 2-hour drive from Hangzhou, it's perfect for a healing getaway, family fun, or team building – the ultimate hidden luxury experience.

Stayed for two nights with my kids during Chinese New Year. As soon as we checked in, there was a terrible smell coming from the bathroom on the second floor. At first, I didn't realize it was a backflow issue. Then, when washing hands, cigarette butts came out of the sink! My kids were eager to go out, so I didn't contact the front desk right away. When we returned in the evening, I called the front desk, and they sent an auntie to clean. She picked up the cigarette butts, and when I mentioned the smell, she said it was probably backflow. Since it was late, I didn't contact the front desk again, thinking I'd deal with it in the morning. The next morning, I called the front desk to see if we could switch rooms, but they said nothing was available. Honestly, it was a frustrating experience, and the front desk service attitude was awful.