Hilton des Moines Downtown

All is good, people very helpful and warm. Very good shuttle to airport, just not sure why they gave me a room at 2nd floor which is actually on a platform for ventilation or warming system equipment, kind of noisy but I am on jet lag and can’t sleep well anyway.

No itemized receipt. The hotel just charges whatever they want and you have no idea for what. Cash less amenities bar, anyone can charge to any room without verification. Pretty sure unless there's a $120 charge for nothing, I paid for someone else's stuff.

Not bad, overall appropriate service and nice environment.

This is the second time we’ve stayed at this hotel and we were just as happy the second time around. The rooms are clean, beds are comfortable and location is convenient. The restaurant and Starbucks on site are a huge plus as well! Will definitely stay here again.

With the price of the breakfast buffet, there should have been more than 5 options of warm food to choose from

From entry to exit, we felt taken care of and appreciated to being Hilton's guest. Christmas decor and perfect volume to lobby music can always capture the feeling of 'Escape' from hustle & bustle. Thank you, Hilton!

Our room still had beer in the fridge from the previous customers. Parking was convenient once we located it. Room was nice overall

Housekeeping staff. After vending for long days not just once but twice returned late evening only to find not just one but both rooms had not received any type of house keeping. The trash was full, bath towels not swapped out. According to the report the rooms were done?

Disappointing that we get no perks even with our Centurion American Express card because we booked through a 3rd party. I guess loyalty changes then??