Tammy
October 25, 2025
Neither the hotel’s website nor ******* (where I made my reservation) disclosed that the property parking lot/garage is closed. Upon arrival, I found that both the hotel parking lot and garage were closed. Guests were required to park across the street and carry all luggage, coolers, and personal belongings across a blocked-off area just to reach the entrance. This was a major inconvenience that should have been clearly communicated prior to booking, especially when traveling for a sport competition.
The issues continued once I entered the room. The room temperature was over 80 degrees, and there was no way to turn on the air conditioning or even a auto-fan. The only option was to crack the window and endure the constant roar of I-235 traffic all night, or attempt to sleep in the unbearable heat. Either way, no rest was possible both nights.
In the concierge van, several guests were discussing the same issue with overheated rooms, making it clear that requesting a room change would only result in another room with the same problem.
If you’re heading to the Iowa Events Center, I’d recommend booking a room at another hotel in the area.
