Grand Wailea Resort Hotel & Spa, A Waldorf Astoria Resort

A resort is a resort, after all. Good: The facilities are top-notch. The various shops and amenities within the hotel are quite good, though getting to your room might be a bit of a walk. Parking fees are an issue. Mandatory valet parking costs $75 per day, plus a $5-10 tip. I'd rather have free self-parking like at Marriott. Honestly, why can't I spend that money on dining when staying for a few days, especially since the Japanese restaurant is pretty good? The gym is a bonus. The equipment is very comprehensive and professional. The room size, location, and views are all excellent. However, cleanliness is a bit of a problem; there was still sand from the previous guest in the bathtub. Service: I need to single this out for dissatisfaction. It feels like the staff here are unusually focused on tips. In one restaurant, I think it was Loulu, some staff are very attentive, while others are very rude. They might throw away your receipt after you've given a 12% tip, pretend not to know, and then ask you to re-enter a tip. Very CLEVER. When I was dining at an outside restaurant, my bank's fraud prevention locked my card. This probably happened because they failed to deduct the daily deposit of around $150. Around midnight that night, a letter was slipped under my door telling me to resolve it as soon as possible. In stark contrast to this speed, I forgot my charger in the room after checking out – it was behind the lamp between the two beds. I checked out at noon, and when I called housekeeping at 8 PM, they said they hadn't seen it and the next guest was already in the room. I don't know if the hotel staff are truly so unobservant that they can overlook a guest's item just 20cm away from where they'd expect a tip. Side note: When I checked into a Marriott resort, they meticulously confirmed my Chinese address, stating, "in case you left anything, we will ship to that address." If service isn't a priority for you, then this resort is highly recommended. Perhaps I've been spoiled by the service at hotels in Fiji and the Maldives.😆

The hotel boasts an excellent location with its own private beach. You can easily walk along the beach to the neighboring Andaz, Marriott, and Fairmont hotels. Furthermore, the hotel offers comprehensive facilities and is one of the largest in the area. The highlight is definitely the hotel's indoor pool complex, which features multiple pools with different styles. The surf waterslide is fantastic and a must-try for kids!