San Premium Hotel - Former Golden Cyclo Hotel

Disappointing, damp and poorly maintained – not as advertised We booked this hotel through Trip.com based on the photos, but unfortunately the reality was very different. I do want to start by saying that the staff themselves were pleasant and welcoming. They helped us with our bags, check-in was friendly, and we were given a welcome drink. Our issue is not with the general staff, but with the condition of the hotel and how our complaint was handled afterwards. As soon as we entered the elevator and hallways, there was a noticeable musty, damp smell. We arrived after 10 p.m., dropped our bags in the room and immediately went out to get something to eat, so we didn’t properly inspect the room at first. When we returned at around 11:30–11:45 p.m. and actually looked around, we were extremely disappointed. There was mold around the bathroom and shower seams, a broken toilet seat that moved when you sat on it, dirty marks on the walls, and thick grime and dirt built up inside and around the air conditioner. The bathroom also had an unpleasant urine/sewage-type smell, while the entire room smelled damp and musty. The room was generally dingy and poorly maintained and looked nothing like the clean, attractive room shown in the advertising photos. The balcony/window door also did not close properly, and because there was construction nearby, the noise continuously came into the room. We decided we were not comfortable staying there and checked out shortly after midnight that same night and booked another hotel. What has been particularly frustrating is the handling of our refund request. We complained through Trip.com and were told by the hotel that we had checked in at approximately 9:30 p.m. and stayed/used the room for the night. This is not what happened. We only arrived after 10 p.m., left shortly afterwards to get food, returned around 11:30–11:45 p.m., inspected the room and then checked out shortly after midnight. I submitted documentation and timestamps to Trip.com supporting this. At no point did we sleep in the room or spend the night there. We were barely in the room for more than approximately 30 minutes at a time. At the time of writing this review, I am still waiting for the matter to be resolved. Again, the staff we personally interacted with were pleasant, and I have no issue with them. Unfortunately, the cleanliness, dampness, mold, maintenance of the room and the way the refund dispute has been handled have left us extremely disappointed. The property simply did not match what was advertised, and based on our experience, I would not recommend staying here.

It is a terrible hotel with terrible service. It is old, and the rooms and hallways smell moldy. The bathroom has a strong sewage odor. The toilet seat was completely broken. I asked them to fix it when I arrived, and they told me they would do it the next day, but they didn’t. The following day, I reminded them that it had not been repaired and asked if they could at least fix it the day after. They said yes, but again, they did nothing. The service is awful. Clothes left outside the suitcase inside the room absorb so much humidity that they are damp the next morning. Even with the air conditioning running at maximum, nothing dries, and everything remains humid and wet. And again, there is a very strong sewage smell inside the room. The bathroom door squeaks, and the entrance door to the room has to be slammed very hard in order to close properly, which unfortunately disturbs the other guests. In general, when other people leave their rooms, they also have to slam their doors shut, so if you are sleeping, you will be woken up. There are also roosters crowing across the street early in the morning. Stay away from this hotel. Do not book it. Do not go there.

We had a very solid and comfortable stay at the San Premium Hotel, which is perfectly situated right in the heart of the Old Quarter. The location is incredibly convenient, with everything you could possibly need located just a short walk away. The absolute highlight of our experience, however, was the impeccable service. The staff is extraordinarily courteous, welcoming, and proactive. Their English proficiency is excellent, which made communication seamless. When I approached them with several non-standard requests, they handled them with high-level professionalism and genuine politeness, and they were always quick to assist with our luggage. The accommodation itself was highly satisfying. We stayed in a spacious room that featured a wonderfully large terrace. The bathroom was well-appointed and in great condition. Most importantly, the level of cleanliness throughout the room was flawless. The bed and pillows provided a very comfortable night's sleep, and I specifically appreciated the use of proper fitted sheets - a crucial detail for comfort that many hotels surprisingly overlook. It is exactly this kind of attention to basic hospitality standards that makes a property reliable. The only notable area for improvement is the breakfast. The morning buffet was quite monotonous and the food lacked flavor, so I cannot say I was impressed by it. However, if you are only staying for a couple of days, it is completely tolerable, especially considering the abundance of excellent dining options right outside the hotel doors. Overall, the exceptional staff, meticulous room cleanliness, and prime location easily make up for the mediocre breakfast. This is a highly reliable hotel that delivers on the most important aspects of hospitality.

Excellent stay for a business trip. The room was clean, quiet, and comfortable, with all the necessary facilities. The location was convenient, and the staff provided friendly and efficient service. I would happily stay here again.

Great location right in the center of the old quarter. Majority of attractions in walking distance. Hotel staff was really nice and accomodating. Room was spacious and clean.

Good location with budget friendly option and nice staff also near to main attractions

Apartment is good as you can cook your own food. Could do with some more plates.