Fort Pontchartrain Detroit, a Wyndham Hotel

Front Desk Representative: Mrs. Fee B. ⭐️⭐️⭐️⭐️⭐️ Cleanliness 10 Location 10 Unlimited Convenient Parking 10 Customer Service and Friendliness 10 This is my second time here and I must say everything was right on time. There was a cheerleading tournament and a Red Wings game going on downtown the staff was quick, fast, fun and friendly. I had the honors of meeting front desk Mrs. Fee B. she was extremely thorough also welcoming after finding my room. I explained to her that I was here for my girls birthday I asked Mrs. Fee B. to give me the best room that they had near the riverfront, when I tell you she did not disappoint. I was able to check in 30 minutes early into my room in addition to that the room was extremely clean, extremely clean I will be visiting again. Thank you, to the Staff. Fort Pontchartrain hotel Detroit, Michigan.

The hotel is very impressive looking and everyone I met there was lovely and welcoming. Thanks to Jazz and Patrice for their hospitality and professionalism. Thankful for blackout shades to block the light from the huge LED billboard at the civic center.

I stayed at Fort Pontchartrain Detroit, a Wyndham Hotel last month, and while I enjoyed my stay overall, one experience completely overshadowed everything else. My wife brought a very expensive hair dryer from overseas that requires a different voltage than standard US outlets. Unfortunately, plugging it in at the hotel destroyed it. What was most disappointing wasn't simply that the hotel didn't provide a voltage converter or any international-voltage outlet—although I would expect a hotel charging $200–$400 per night to offer at least one of those amenities for international travelers. It was that the staff seemed completely unaware that different electrical standards and voltages even exist outside the United States. Rather than handling the situation professionally or showing any understanding of the issue, the response we received demonstrated a surprising lack of knowledge and concern. For a hotel in this price range, I found the lack of basic accommodations for international guests and the way the situation was handled to be unacceptable. It's unfortunate because the rest of our stay was enjoyable. However, this experience left such a negative impression that I cannot recommend this hotel to others. A hotel at this price point should have better facilities for international travelers, or at the very least, staff who understand that electrical systems differ around the world and can respond professionally when problems arise.

Thee worst hotel experience ever! Bad plumbing and the desk staff had no answers nor did they truly care to resolve them.

Tommy at the front desk is / was amazing! Very professional and simply put a nice person. Also, unsure of the bellman's name on shift on Wednesday 7/1 around 1 pm and Sunday at noon --- top notch! Both of these individuals deserve the highest accomodations / raise possible. They made the entire stay a pleasure.

Location excellent to convention center. It was clean. Bathroom needs updated toilet that works and the bathroom should be a shower only. Too tight configuration for a shower/tub combo.

Front desk agent check me in on June 30 6 PM I think she had an attitude in ger voice and she gave me a room right next to the elevator so the elevator kept me up all night after 30 minutes of being checked in. I noticed that the air conditioner was set on 69 but the temperature was only 78 the air conditioner never brought it down. I told the front desk they had maintenance come up here he changed the filter but still it was the same. I told the front desk it's OK. I change rooms tomorrow because I'm too tired. They said they will take a note but as I went to the front desk the next day at night time to change rooms after coming back to the hotel around 10:30 PM or so this girl was also not friendly at all and she tried to put me in a different room after saying that they're full even though I can tell the hotel is not full at all, and when I checked what room it was, it was a noisy room facing the city. I told her never mind. I will just stay with the elevator noise. She didn't care. Also I said it's hot in the room. She didn't care. A lady gave her another chance to prove if there's any decency in her, but she declined when I asked for a late checkout because she said the hotel is full and I know this is false. The maintenance guy was very friendly and so was the security and so was the waitress in the restaurant at evening. But these front desk agents both of them were horrible. It made me feel unwelcome at this hotel and I get the sense that it is because I am a white man with dreadlocks, even though I am dressed very nicely. I feel discriminated against. also, I almost forgot when I checked in the lotion, shampoo and body wash and conditioner Were all used already by the previous guest and I am talking about the small bottles that are the size of sample bottles that could easily be replaced. I stay in hotels at least two nights every week in the Detroit area three and four our hotels and this is the worst experience I've had. I also have two packages there that they never told me about. Now I have no way to pick them up for a long time. I want to call and ask about them, but I am afraid to get one of those two ladies at the front desk. I don't trust them.

Wouldn’t recommend, shower was not cleaned between guests (see old gum on shower floor). Staff was unresponsive to service line when contacted.

We chose this hotel because we wanted clear views of the river fireworks, as well as enjoy a nice hotel experience. Our room was on the 17th floor with breathtaking views! Check-in was seamless and the front desk staff was helpful. The fireworks display was amazing! The only downside of our evening were our very loud neighbors. They were slamming doors, screaming and shouting until 1:30 a.m. which did not allow us a good night sleep at all. We did call the front desk on two occasions, but the neighbors were only quiet for a short amount of time and then went right back at it. For the price of the room, we were disappointed and would hesitate to do it again. Overall, a great hotel for views, location, and staff, but caution for loud guests.