Quest NewQuay, Docklands

Quest NewQuay, Docklands Reviews

Quest NewQuay, Docklands

26 Caravel Ln, Docklands, Victoria, 3008, AustraliaView Hotel Details
Quest NewQuay, Docklands
Quest NewQuay, DocklandsQuest NewQuay, DocklandsQuest NewQuay, Docklands
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Quest NewQuay, Docklands Guest Reviews

4.3/5
Very Good
110 Reviews
Verified reviews
Location4.3
Amenities4.3
Service4.2
Cleanliness4.4
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Positive reviews(10)
Reviews with photos/video(2)
Guest User
Studio
Checked in Jun 2024
Couples
1 Reviews
3.5/5
Posted on Jun 25, 2024
Hotel is just okay for the budget, but don't expect much. Bed was very ordinary and room walls are paper thin and very noisy when your neighbours are talking etc. Staff are friendly and helpful.
He
Studio
Checked in Aug 2023
Couples
2 Reviews
3.0/5
Posted on Aug 5, 2023
Average stay. TV not working. Heater is not warm. The blanket does not come into one piece. Two twin size blanket put together doesn’t mean king size blanket. And could not store our luggages at the checkin. For the size of the hotel apartment, they should have bigger storage space.
Response from Property: Hello He, thanks for choosing to stay with us. Apologies that your stay was less than perfect. I did send our Maintenance Manager to inspect your apartment post stay and your individually controlled heating/cooling unit was working correctly. You may have put the heat up too high which would have automatically regulated the system to drop temperature. Our 2 Bedroom Apartments are larger with additional storage for long stays. I hope you have the confidence to come and stay again! Stacy - Franchisee
Guest User
Studio
Checked in Jan 2023
Couples
3 Reviews
4.7/5
Amazing
Posted on Jan 17, 2023
Great hotel, within a quiet but safe part of Melbourne. The tram stations are within the free tram zone which makes it convenient to travel around. The hotel itself is great. It was clean, and the bed was comfortable and the room was very very modern. The hotel is a highly recommended place. Great value for money!
Response from Property: So glad to read this review and know that you had a fantastic stay with us! Come and stay again! Stacy - Franchisee
Carol_au
Studio
Checked in Jan 2024
Couples
4 Reviews
4.7/5
Amazing
Posted on Mar 13, 2024
Good location
Response from Property: Thank you ! Come and stay again soon. Stacy - Franchisee
Andrew
Studio
Checked in Mar 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Apr 7, 2024
Lovely
Response from Property: Thanks Andrew, come back soon! Stacy - Franchisee
Guest User
Studio
Checked in Feb 2024
Family
27 Reviews
4.7/5
Amazing
Posted on Feb 20, 2024
The hotel is new and clean. The lobby has a light floral fragrance. The environment is elegant, fashionable, comfortable and feels like home. The service staff are sincere and courteous. The location is in the city center and there is a tram downstairs. There is a large open-air parking lot within a 5-minute walk, which is convenient for self-driving tours. The parking lot is isolated and serves Chinese food all night long. It tastes very good and is delicious. It also has a large supermarket and different coffee shops. The food shop Crab is great and the life is great. All your needs are solved in one stop. The two-bedroom, two-bathroom suite is just right. It is newly decorated and has a sense of space. All furniture, electrical appliances and utensils are available. The extra bed can accommodate five people. The hotel is very cost-effective.
Original TextTranslated by Google
Response from Property: Thank you for your great review! We are glad to hear that you enjoy Quest NewQuay's new clean atmosphere, elegant environment and sincere service. It's fantastic that our location, amenities and two-bedroom suites all meet your expectations. We appreciate your kind words and hope to welcome you back again. Travel safely! Stacey - Franchisee. I have to use Google Translate to read and reply to your comments :)
Anonymous User
Studio
Checked in Dec 2023
Family
7 Reviews
4.2/5
Very Good
Posted on Dec 26, 2023
I'm very satisfied with the room equipment and hygiene, and the location is very convenient. Even if I asked to stay in a high-rise room, the hotel ignored it and arranged a room on the 4th floor. Since there is a door between the rooms, the sound insulation is particularly poor. The next door is very noisy all night long, which greatly affects your rest. .
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your feedback with us. We are glad to hear that you were satisfied with the room facilities, cleanliness, and convenient location at Quest NewQuay. However, we sincerely apologize for the inconvenience caused to you due to poor room allocation and sound insulation. We understand the importance of a peaceful and tranquil stay, and we are disheartened to learn that we were unable to provide you with one. Rest assured that our team will address your concerns to prevent this from happening again in the future. We appreciate your valuable feedback as it helps us improve our services. If you have anything else to share or an opportunity to address your weaknesses, please feel free to contact our Guest Services team. We hope to have the opportunity to welcome you back again in the future and provide you with an exceptional stay. Stacey - Franchisee
hansiwei
Studio
Checked in Sep 2023
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Sep 14, 2023
Nice environment, quite quiet
Original TextTranslated by Google
Response from Property: :)