I brought my family to Dalian for a 5-day tour. I chose this hotel because it was large and I was prepared for the general hygiene. After checking in, my first feeling was why it was so dirty. The room was large, but there was a layer of dust on the table in the room. It was not formed in one day, but accumulated for a long time. What was speechless was that the room area was 55 square meters, but the bathing area was more than 1 square meter. As shown in the picture, it was only 3 bricks long and wide, and the bathroom door opened inwards. If you want to get out, you have to rub against the wall slowly.
The most annoying thing was that on the last day of check-in, I was lying on the bed and watching my phone. My mother knocked on the door and I went to open the door. As a result, the headboard painting on the wall at the head of the bed fell down and hit the bed before I turned around. At this time, my daughter was 20 centimeters away from the fallen painting. I was hit on the head when I opened the door. I immediately found your hotel. How did your hotel deal with it? I called the front desk and said that the manager was off work. The first sentence of a maintenance worker was: This painting will not fall down normally. What does this mean? I took it down? Later, the waiter came to help change the sheets and quilt covers. At this time, the manager also called. The tone of the phone was good and she kept apologizing, saying that she would try her best to compensate us. She would go to the leader to apply for a discount to express her apology. I have never encountered such a thing before, so I said okay, I'll wait for your news. As a result, the manager never called again. I still contacted Ctrip's customer service to help me deal with it. The customer service said that they had contacted the hotel manager and said that only a 10% discount on the whole bill could be given. How much is the 10% discount? Haha, 284 yuan. Maybe your hotel thinks that such a big safety hazard is worth 284 yuan. Ctrip's customer service lady wanted to contact the manager again later, but the manager simply didn't answer the phone. He was really dedicated and responsible. The final compensation was that the hotel gave a discount of 284 yuan, and Ctrip paid 420 yuan, which was considered to be the last night's room fee waived. Once again, I have to thank Ctrip. The attitude throughout the process was very good. The customer service lady kept contacting back and forth from more than eight o'clock in the evening to more than 11 o'clock. She was very hard-working and responsible, which was in sharp contrast to the attitude of the hotel. Finally, I want to say something to the Meihao Lizhi Hotel. Don’t ignore the safety hazards just because no one was injured this time, or you will suffer in the future!
Dalian is a good place with pleasant climate and beautiful scenery. Unfortunately, the accident on the last day made the whole trip a little regretful.
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