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Tianjiaowan Hotel Guest Reviews
4.7/5
Outstanding
1042 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(1042)
Positive reviews(1021)
Reviews with photos/video(57)
Classy environment(48)
Great value for money(46)
Large rooms(32)
Friendly front desk staff(22)
Near shopping area(22)
Convenient for shopping(22)
Easy to get around(20)
Would stay again(14)
Negative reviews(21)
Anonymous User
Deluxe Boutique Twin Room
Checked in May 2024
Travel with friends
6 Reviews
4.2/5
Very Good
Posted on Jun 11, 2024
opposite a mall which made shopping very convenient, had amenities like laundry room, overall an enjoyable stay.
Gangwandexinqing
Deluxe Boutique Queen Room
Checked in Jul 2024
Business travelers
12 Reviews
5.0/5
Outstanding
Posted on Aug 18, 2024
I have stayed here several times and overall it is good. The location is great and very close to Wanda. It only takes a few minutes to walk there. Wanda has a lot to eat and is quite fun. Highly recommended.
Original TextTranslated by Google
Response from Property: Hello, thank you for coming. Our location is opposite Wanda No. 1. It is very convenient for shopping, eating and watching movies. Your comfortable stay is our biggest motivation. It is our hotel's honor to serve you. We will provide better service Good service attitude and work enthusiasm look forward to your visit again! Wish you a happy life!
Guest User
Exclusive Double Bed Room With Tianjiao Theme
Checked in Mar 2024
Other
3 Reviews
1.0/5
Posted on Apr 1, 2024
The sanitation is too poor. The room has a smell. The facilities are old.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for visiting our hotel. We are very sorry that we did not bring you a perfect stay experience. If there is any problem with the room, you can report it to the front desk to help you solve it, or adjust the room in time. We will also work hard to improve your suggestions. We have strictly rectified and strengthened training for relevant staff. We look forward to your better experience next time you visit!
Anonymous User
Deluxe Boutique Twin Room
Checked in Feb 2024
Travel with friends
38 Reviews
5.0/5
Outstanding
Posted on Feb 20, 2024
First time staying here, I feel good, the location is great, the transportation is convenient, and the parking is convenient. Due to age, the floors and decorative items are slightly outdated, but the environmental hygiene and service levels have not been affected. The pedestrian street behind the room was noisy. I asked to change rooms and they immediately agreed to solve the problem. Especially the provision of refrigerated food storage and microwave ovens feel very user-friendly.
Original TextTranslated by Google
Response from Property: Hello, thank you for your visit. We are located opposite Wanda No. 1, which is very convenient for shopping, dining and watching movies. Your comfortable stay is our greatest motivation. It is our hotel's honor to serve you. We will look forward to your visit again with better service attitude and work enthusiasm! I wish you a happy life!
Guest User
Deluxe Boutique Queen Room
Checked in Feb 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Mar 11, 2024
Very cost-effective
Comfortable bed
Convenient transportation
There is a supermarket downstairs
Original TextTranslated by Google
Response from Property: Hello, thank you for your visit. We are located opposite Wanda No. 1, which is very convenient for shopping, dining and watching movies. Your comfortable stay is our greatest motivation. It is our hotel's honor to serve you. We will look forward to your visit again with better service attitude and work enthusiasm! I wish you a happy life!
Anonymous User
Deluxe Boutique Twin Room
Checked in Jan 2024
Business travelers
61 Reviews
5.0/5
Outstanding
Posted on Apr 9, 2024
Beautiful environment, good location, convenient transportation, comfortable and sanitary rooms, enthusiastic service staff, very user-friendly facilities, good scenery outside the window, and the small ornaments in the room are also very unique. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Hello, thank you for your visit. We are located opposite Wanda No. 1, which is very convenient for shopping, dining and watching movies. Your comfortable stay is our greatest motivation. It is our hotel's honor to serve you. We will look forward to your visit again with better service attitude and work enthusiasm! I wish you a happy life!
Anonymous User
Deluxe Boutique Queen Room
Checked in Dec 2023
Solo travelers
25 Reviews
5.0/5
Outstanding
Posted on Dec 23, 2023
The location is very good, opposite Wanda and next to the Zhushan Market. There are many supermarkets, restaurants and entertainment venues around, which is very convenient. The overall stay in the hotel is quite comfortable. Although the decoration is a bit old, it has everything it needs. The mattress is very soft and easy to sleep on. The laundry room also has a dryer, which many hotels don't have, and there is also a dedicated area for drying clothes. The price on non-weekends is also very cheap, which is quite cost-effective, so I stayed for four consecutive days. Next time I come to Dongguan to meet friends, I will stay here if the price does not rise too much.
Original TextTranslated by Google
Response from Property: Hello, thank you for your visit. We are located opposite Wanda No. 1, which is very convenient for shopping, dining and watching movies. Your comfortable stay is our greatest motivation. It is our hotel's honor to serve you. We will look forward to your visit again with better service attitude and work enthusiasm! I wish you a happy life!
Guest User
Deluxe Boutique Twin Room
Checked in Mar 2024
Family
3 Reviews
2.2/5
Posted on Mar 31, 2024
Air conditioner dripping heavily
Original TextTranslated by Google
Response from Property: Hello, I'm very sorry that I didn't bring you a perfect stay experience. Regarding the problem of air conditioning leakage, we helped you change the room in time. If you have any other questions, you can directly contact the front desk and they will help you deal with it. There are staff on duty at the front desk 24 hours a day. I look forward to seeing you again! I wish you a happy life! Thank you!
Anonymous User
Deluxe Boutique Queen Room
Checked in Dec 2023
Other
1 Reviews
5.0/5
Outstanding
Posted on Dec 9, 2023
The room is spacious and clean. The sound insulation is very good. You can hear the babbling in the next room while lying down. . . . . . . . . . . . . . . . . . . . . . . .
Original TextTranslated by Google
Response from Property: Hello, thank you for your visit. We are located opposite Wanda No. 1, which is very convenient for shopping, dining and watching movies. Your comfortable stay is our greatest motivation. It is our hotel's honor to serve you. We will look forward to your visit again with better service attitude and work enthusiasm! I wish you a happy life!
Anonymous User
Deluxe Boutique Queen Room
Checked in Apr 2024
Couples
8 Reviews
1.0/5
Posted on Apr 26, 2024
I have stayed in this hotel for no less than 10 times. I didn't want to comment on it, but I really need to talk about several problems that happened recently: 1. The toilets in many rooms I stayed in didn't flush well and made a lot of noise. 2. I stayed in a room last week and forgot which room it was. The towel basket actually left the underwear of the previous guest. I didn't find it until I checked out. I was in a hurry and forgot to tell you about it. Fortunately, I didn't use the basket, otherwise I would be disgusted! I don't know if the guests who checked in later found it. I want to ask if the guest room doesn't need someone to check the room after it is finished before it can be sold to the guests? Such private things are missed. 3. Another time, the male night shift was on duty. My boyfriend went to check in and said that my order had been checked in, but I obviously didn't stay there. I don't know if he made a mistake and gave my order to someone else. After I helped him check in, he called the room and said that someone else was staying in his room, so he asked him to come down. After he came down, he asked him to go up again. Fortunately, he had a good temper and didn't care. 4. I clearly placed an extension order yesterday, and I told the front desk and checked it before I went to clean the house. I wonder if I didn't hand it over to the night shift colleagues, but they knocked on my door at 12:00 a.m. to say that I didn't pay the room fee? If I really didn't pay or didn't see the extension order, they could have called me during the day and told me, and they knocked on my door at 12:00 a.m. Fortunately, I live with my boyfriend, otherwise a girl would be scared to death if someone knocked on the door in the middle of the night, and she would never stay here again!
Original TextTranslated by Google
Response from Property: Dear customer, we are very sorry that we did not bring you a perfect stay experience. Regarding the order issue, you placed the order under the name of a friend and the front desk did not notice it. We are very sorry. We will also work hard to improve your suggestions. We have strictly rectified the problems and strengthened training for relevant staff. We look forward to having a better experience when you visit next time!
Guest User
Exclusive Premium Double Bed Room
Checked in Feb 2024
Couples
2 Reviews
4.7/5
Amazing
Posted on May 6, 2024
There is no problem with the service. The room is large and the facilities are complete. However, there is no real window. The room I booked has an aisle or wall next to the window, so there is no light.
Original TextTranslated by Google
Response from Property: Hello, thank you for your visit. We are located opposite Wanda No. 1, which is very convenient for shopping, dining and watching movies. Your comfortable stay is our greatest motivation. It is our hotel's honor to serve you. We will look forward to your visit again with better service attitude and work enthusiasm! I wish you a happy life!
Guest User
Deluxe Boutique Queen Room
Checked in Aug 2023
Couples
1 Reviews
5.0/5
Outstanding
Posted on Aug 7, 2023
The room is spacious, bright and comfortable, the price is affordable, and it is close to Wanda East City Sansan Town, Guomao, etc. Very good hotel
Original TextTranslated by Google
Response from Property: Hello, thank you for your visit. We are located opposite Wanda No. 1, which is very convenient for shopping, dining and watching movies. Your comfortable stay is our greatest motivation. It is our hotel's honor to serve you. We will look forward to your visit again with better service attitude and work enthusiasm! I wish you a happy life!
Guest User
Deluxe Boutique Queen Room
Checked in Nov 2023
Business travelers
7 Reviews
4.0/5
Very Good
Posted on Nov 5, 2023
The facilities are better than expected
Original TextTranslated by Google
Response from Property: Hello, thank you for your visit. We are located opposite Wanda No. 1, which is very convenient for shopping, dining and watching movies. Your comfortable stay is our greatest motivation. It is our hotel's honor to serve you. We will look forward to your visit again with better service attitude and work enthusiasm! I wish you a happy life!
Guest User
Deluxe Boutique Queen Room
Checked in Jan 2024
Business travelers
34 Reviews
5.0/5
Outstanding
Posted on Jan 24, 2024
Located in the center of Dongguan, the transportation is very convenient. You can park your car outside and there is no parking fee for staying in the hotel. The room is very comfortable, cost-effective, and the room is also very clean. The lady at the front desk is very beautiful and the service is very enthusiastic.
Original TextTranslated by Google
Response from Property: Hello, thank you for your visit. We are located opposite Wanda No. 1, which is very convenient for shopping, dining and watching movies. Your comfortable stay is our greatest motivation. It is our hotel's honor to serve you. We will look forward to your visit again with better service attitude and work enthusiasm! I wish you a happy life!
Moshengrendewennuan
Deluxe Boutique Twin Room
Checked in Jan 2024
Solo travelers
4 Reviews
4.5/5
Great
Posted on Jan 17, 2024
The sanitation and environment are really good. It is very clean and there is no peculiar smell in the room. It is still very quiet at night. When the windows are closed during the day, the sound insulation effect is still very good.
The attitude of the service staff is also very good. From the smiling greeting at the front desk to the aunt on the floor, they will say hello when they see each other. This aspect gives me a really good feeling.
The hotel is surrounded by shopping and food streets. Whether it is transportation or shopping and food, it is very convenient.
I am really speechless about the wireless network in the room. The network is okay late at night. When watching TV during the day, the network is always disconnected. The water in the shower room is too slow. I only took a shower for less than five minutes and the water was about to flood my heels! In addition to the wireless network, it is very good overall
Original TextTranslated by Google
Response from Property: Hello, thank you for your visit. We are located opposite Wanda No. 1, which is very convenient for shopping, dining and watching movies. Your comfortable stay is our greatest motivation. It is our hotel's honor to serve you. We will look forward to your visit again with better service attitude and work enthusiasm! I wish you a happy life!