T4 Guo Mao Center, No.1 East Hong Fu Road, Dongcheng Subdistrict, Dongguan, Guangdong, 523000, ChinaView Hotel Details
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InterContinental Dongguan Guest Reviews
4.8/5
Excellent
3358 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(3358)
Positive reviews(3308)
Reviews with photos/video(994)
Delicious breakfast(270)
Convenient for shopping(189)
Well designed(177)
Friendly front desk staff(177)
Great swimming pool(79)
Located downtown(70)
Delicious buffet(62)
Loved the night views(42)
Negative reviews(51)
Guest User
1 King Classic
Checked in Aug 2024
Business travelers
7 Reviews
5.0/5
Outstanding
Posted on Aug 19, 2024
I had a fantastic stay at the hotel. Maggie was incredibly helpful and made sure everything was perfect during my visit. The room was clean, comfortable and the service was top-notch. Highly recommend staying here.
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at intercontinental Dongguan, we are very happy and happy to gain your satisfaction and love, express our heartfelt thanks to you! Adhering to the vision of intercontinental Hotels Group to build an outstanding hotel for guests, we do a good job in all kinds of services, and bring "continental" service to every guest who stays at the hotel. We hope that you can experience the fun of "knowing Dongguan" in the hotel, start your modern luxury journey, and create your wonderful life in Intercontinental! Thank you again for your love and support to intercontinental Dongguan, and sincerely look forward to your visit again!
Rene Lee
1 King Classic
Checked in Dec 2023
Travel with friends
27 Reviews
5.0/5
Outstanding
Posted on Dec 25, 2023
The InterContinental Hotel is amazing. The location is perfect. Next to a mall with many delicious restaurants. Next to a metro station (walking distance). The hotel is spacious and luxurious! Equipped with everything you need. Toiletries, fresh towels, comfortable bed and pillows. The swimming poor is nice and heated during the winter time. The sauna is also a relaxing room. The continental breakfast is better delicious. I highly suggest this hotel to everyone. Thank you.
6/17
Response from Property: Dear guest, thank you for choosing to stay at InterContinental Dongguan. We are truly moved and surprised by your praise. Thank you for sharing your pleasant stay experience with us. Looking forward to seeing you again, best regards.——Genearal Manager Steven Min
Anonymous User
2 Double Classic Club Lounge Access High Floor
Checked in Apr 2024
Travel with friends
14 Reviews
5.0/5
Outstanding
Posted on Apr 4, 2024
It was a great hotel that gives you luxurious enjoyment.
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!We are delighted that you had such a pleasant experience at Intercontinental Dongguan. We are pleased to hear that you had enjoyed your stay in hotel, thank you again for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. Look forward to welcoming you back to the hotel in the not too distant future. ——General Manager Steven Min
Guest User
1 King Classic
Checked in Jan 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Jan 9, 2024
Impressive service, sincere staff!
This is the first time I stay in here and I already fell in love with this hotel!Service at its best! Staff in FO part by jackson were so nice, patient and friendly. Despite the long waiting line, staff still showed a great attitude and started some sincere small talks with every visitor. Big salute to best service ever seen. Dinner Buffet in Cafe, honestly, not the most delicious one, but the overall service in the restaurant was so outstanding. Staff here are welcoming, polite and professional. When some dishes were sold out, they usually refilled it with speed. And staff here were so active and willing to help. Don't have to say anything, they already approached to you and offered helps. Thanks to all the staff in cafe, didn't miss a single greetings or goodbyes. Loved it, so heart-warming. Plus, a little food quality related accident happened in the breakfast buffet. Staff deal with it immediately and seriously. I don't remember to ask your name, but I really appreciate your service and how you make sure everything settled down. Great thanks to you,Positive energy from staff shaped a chill and relaxing atmosphere here. The stay was so enjoyable and unforgettable. Recommended to family stay👍👍👍Will visit again in the future, hoping that I could surprise my parents in the next stay:)
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!We are glad that you had a wonderful journey at the hotel. Thank you for patiently and in detail sharing your stay experience with us. We will continue to strive to provide high-quality service to our guests. Look forward to welcoming you and your family back to the hotel in the not too distant future. Best regards,Hotel General Manager Steven Min
Anonymous User
1 King Classic
Checked in Oct 2024
Solo travelers
17 Reviews
5.0/5
Outstanding
Posted on Oct 28, 2024
Very good, clean and good location , near the shopping mall.
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!We are delighted that you had such a pleasant experience at Intercontinental Dongguan. We are pleased to hear that you had enjoyed your stay in hotel, thank you again for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. Look forward to welcoming you back to the hotel in the not too distant future. Best regards,
Kendell Poon
1 King Classic City View
Checked in Nov 2024
Couples
6 Reviews
5.0/5
Outstanding
Posted on Dec 3, 2024
Service is so good and buffer breakfast is perfect
Guest User
Classic
Checked in Jun 2024
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Jun 10, 2024
Great Hotel! A little too keen on getting good reviews on Trip.com but they are deserved
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!We are delighted that you had such a pleasant experience at Intercontinental Dongguan. We are pleased to hear that you had enjoyed your stay in hotel, thank you again for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. Look forward to welcoming you back to the hotel in the not too distant future. Best regards,
Tsz Wan Anita
2 Double Classic
Checked in Mar 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Mar 29, 2024
Mia was very helpful at Front Desk and her pleasant demeanour and can -do attitude made us feel very welcomed.
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!We are delighted that you had such a pleasant experience at the hotel. We are pleased to hear that you had enjoyed your stay in hotel, thank you again for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. We look forward your next stay, wish you have a nice day.——General Manager Steven Min
Guest User
2 Double Classic
Checked in Apr 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Apr 6, 2024
Very good service and great bedroom breakfast very good and yummy . Will come back again
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!We are delighted that you had such a pleasant experience at Intercontinental Dongguan. We are pleased to hear that you had enjoyed your stay in hotel, thank you again for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. Look forward to welcoming you back to the hotel in the not too distant future. Best regards,
WonderlustK
2 Double Classic
Checked in Aug 2023
Business travelers
9 Reviews
2.7/5
Posted on Aug 22, 2023
The room was ready too late and then we had to wait for quite some time though we already arrived almost 4 PM. The staffs were not very well trained.  Could not communicate in English well.
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!We are very sorry that this stay did not provide you with a satisfactory experience. Due to the high occupancy rate of the hotel, we were unable to arrange the room in a timely manner. We are also actively arranging English training to improve employees' English communication skills regarding the issue you mentioned. I hope this unpleasant experience will not affect your support for Intercontinental Dongguan Hotel, we look forward to your arrival again.——Hotel General Manager Steven Min
Guest User
1 King Classic City View
Checked in Jan 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Jan 17, 2024
I am very satisfied with the physical experience. Firstly, the hotel's service is impressive, and the front desk staff Jessica is always enthusiastic, friendly, and helpful. They quickly solved any of my problems and made me feel at home.
The comfort of the room is also impressive, with soft and comfortable beds, spacious and bright rooms, and complete facilities. I particularly enjoy the facilities in the room, especially the luxurious bathroom and top-notch toiletries.
The hotel's catering service is also excellent. Breakfast offers a wide variety of choices, and you can taste fresh and delicious food every day. The staff always maintain high efficiency, allowing me to start a wonderful day every day.
In addition, the location of the Intercontinental Hotel is very convenient, with many attractions and shopping centers around, making it an ideal choice for both business and leisure travel.
Overall, my stay experience was very pleasant, and I would not hesitate to recommend the Intercontinental Hotel to other travelers. Thank you to the entire team for bringing me such an unforgettable time!
Response from Property: Dear guest, thank you very much for choosing to stay at Intercontinental Dongguan and taking the time to share your stay experience with us! I am glad that you have had a satisfactory overall experience during your stay, which is the greatest encouragement for our team. We will continue to work hard and look forward to your arrival next time.——Hotel General Manager Steven Min
Rachnee
1 King Classic Club Lounge Access High Floor
Checked in Apr 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Apr 24, 2024
Great Location and great service. Quick response to any query made.
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!We are delighted that you had such a pleasant experience at Intercontinental Dongguan. We are pleased to hear that you had enjoyed your stay in hotel, thank you again for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. Look forward to welcoming you back to the hotel in the not too distant future. Best regards,
ROCCHI
1 King Classic
Checked in Apr 2024
Solo travelers
51 Reviews
5.0/5
Outstanding
Posted on May 1, 2024
Excellent luxury hotel. Quiet, clean and very comfortable
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!We are delighted that you had such a pleasant experience at Intercontinental Dongguan. We are pleased to hear that you had enjoyed your stay in hotel, thank you again for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. Look forward to welcoming you back to the hotel in the not too distant future. Best regards,
T_C_Yu
1 King Classic
Checked in Sep 2023
Family
3 Reviews
4.5/5
Great
Posted on Sep 26, 2023
The guest room is spacious. The complimentary disinfection liquid and tissues give extra hygiene protection.
The buffet breakfast provides wide range of food. However, the coffee and tea service has room for improvement as our orders were missed. It would be great if soy milk and oat milk are available for coffee.
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!We are pleased to hear that you had enjoyed your stay in hotel, thank you very much for your feedback, and we apologize for any inconvenience caused by our mistake. We have conveyed your feedback to the F&B department and will work hard to improve it. Look forward to welcoming you back to the hotel in the not too distant future. Best regards.——General Manager Steven Min
Rebecca Jane
2 Double Classic
Checked in Jan 2023
Family
3 Reviews
4.7/5
Amazing
Posted on Jan 29, 2023
This was a wonderful hotel. Perfect stay. Great location. The swimming pool was so lovely.
Response from Property: Dear Guest, Warm greetings from InterContinental Dongguan!Thank you very much for sharing your stay with us. Our hotel is located in Dongguan business center, the transportation is convenient. We are looking forward to providing you with considerate service, hoping your can gain a wonderful stay in our hotel. Thank you again for coming to the Intercontinental Dongguan. We sincerely look forward to your next time,Kind regards!