Zhishixiangqile
December 22, 2025
Only people with really low standards would choose to stay here, and only those unaware of their rights would pick this place. When issues arise, their 'solution' is to offer small gifts, like a bottle of the hotel's shower gel (which only those looking for freebies would even bother to take). From the front-line staff to the team leaders and managers, the service attitude is awful; everyone walks around with a stern, rigid expression. They only plaster on a fawning smile when they notice people staring. I had to chase down five different service staff because my food never arrived. When I finally went to check, the server actually claimed she was just placing the order. Here are 10 reasons for my terrible review:
1. There was a mushroom in the sugar packet! The server clearly wasn't paying attention.
2. The table corners are sharp and bulky. The chipped paint suggests many people have bumped into them. The furniture is too large for the small room.
3. The door blocks the hallway; definitely not suitable for families with small children.
4. No laundry basket. Clothes end up like trash on the floor. The sink area is cluttered, and I couldn't put anything in the bathtub because it had water in it.
5. The sofa legs are sharp and angular.
6. The tissue box was a soft pack, and I stubbed my toe on it.
7. There's a mysteriously sharp, angular protrusion by the headboard with no outlet. It seems like a design flaw that was covered up, but it's dangerously close to your head.
8. The safety lock on the door was broken, which felt very unsafe and terrifying.
9. I was on the 12th floor with a 'deluxe room' (not a special offer), and the view was absolutely terrible – just like all the other views.
10. There are no individual toiletries, just large bottles. I couldn't bring myself to use them, wondering if the previous guest might have added something to them.
I don't even want to give a combined score. The InterContinental in Dongguan is very exclusive, overly fawning towards foreigners, and has a terrible service mindset. Oh, and by the way, there's no luggage assistance. The doorman just stands there, probably only helping foreigners. Also, when I asked a server to call the manager, she replied, 'I don't know who our manager is.'
Word of advice: AVOID THIS PLACE AT ALL COSTS! STAY AWAY!!!!!
Original TextTranslation provided by Google
