CNHOL HOTEL (Dongguan Songshanhu Lake North Station ） Reviews

Best of best

Super great stay experience! I didn't expect that the hotel facilities are so complete, including a gym, laundry room and small conference room. There is also a coffee shop in the hotel lobby, which is a must for business travelers. When you get up in the morning, go downstairs to have a cup of coconut latte. Breakfast also includes freshly cooked soup noodles. This service is only available in five-star hotels! The point is that the fees are super cheap! I will continue to stay here next time I go back to China for a business trip! ! By the way, the room and bathroom are very clean, even the germaphobes can't fault it, and the hygiene is very good! !

Facilities: Newly opened, very good👍 Health: Very clean! Environment: Comfortable and quiet! Service: Feel at home! I was on a business trip to Dalang and saw this hotel recommended by Ctrip! Really satisfied! The waiter in the hotel lobby was very enthusiastic ❤️ and helped me upgrade my room! The room is huge! The three of us stayed together and were very satisfied! The washing supplies are great! Breakfast tastes great! Next time you go on a business trip, this hotel will be your first choice! It really made me feel at home!

Facilities: Facilities are pretty good Environment: The surrounding area is like a clothing city, so eating is more convenient. Breakfast: Breakfast is okay. The waiter couldn't tell you where the noodle stalls are toppings, and there's no sign. Service: The front desk service is really bad. It’s not difficult to ask questions. This is the first time because the front desk will not choose an IKEA hotel.

Overall good value for money. I booked 4 rooms for two nights on a business trip. When I checked in again the next day, the room smelled strongly of cigarette smoke. I called the front desk on the hotel phone but no one answered within 10 minutes. I went upstairs to check it out a minute ago. There were two people at the front desk. Later, I couldn't use the mobile phone number I left for the platform to contact the room change. After the aunt entered the room, she confirmed that the smell of smoke was very strong. I don’t know if the hotel will just let you check in without taking care of the room like this?

The environment is okay, but the staff is very chaotic and disorganized. It seems that everyone doesn't know what they are supposed to do. It took an hour to issue an invoice after checking out... which is outrageous.

I feel like the front desk staff needs some further training. 1 After checking in, I entered the room and found that it was a parent-child room, not the room type I booked. I went downstairs to the front desk to find out and told me that they had upgraded the room type for me. It was strange. Normally, when upgrading a room type, you will definitely tell the customer when you check in, but no one informed you. I 2 When I returned to the room, the front desk called me and told me to cancel the upgrade and change me back to the room type I originally booked? ? ? The reason is that a customer happened to want this family room type. I have never seen this kind of business before. It is the first time I met this hotel and I don’t understand what the front desk of this hotel is thinking. Did you get the wrong room type from the beginning or did there really be customers who wanted this room type? If it's the latter, then I can only say that if you don't change, your business won't last long. 3. The drain valve of the bathroom sink is broken. Doesn’t your cleaning aunt know? I finally got it up, but the cleaning aunt pressed it down for me again, and it took me a long time to get it up. 4 When I checked out, I was told that one of the rooms could not be invoiced and needed to be invoiced on the Ctrip app. I opened Ctrip and saw that it could not be invoiced. I needed a hotel invoice. The front desk actually asked me to contact Ctrip to see that I was a little angry before helping me invoice the amount. It was still wrong. I showed the amount of my Ctrip order and the front desk knew how much to pay.

Facilities generally vary depending on whether they are easy to use or not.

The service was very poor. I asked the front desk to check the invoice amount. She said you don’t know how to read it yourself. Definitely a bad review.

I often travel on business, so I have to stay in hotels. On 9/19, I checked into the Langxess Hotel in Dalang Town, Dongguan City. A deposit of 300 yuan was required. Since my accommodation fee was only 275 yuan, I asked *** on duty at the front desk about the room. There is no refrigerator, drinks and other consumer goods, and I have already paid for the room. Can I charge less, only 200 yuan? Just because I asked a few more questions, the receptionist at this hotel became irritated and impatient. When I asked her to stamp my check-in form with the hotel's stamp, she grabbed it with one hand and looked very ugly. Give it to me, I thought to myself that as a guest and consumer, it is normal for me to ask a few questions. I come to your hotel to stay, not to see your *** face. Later I went to her duty manager** and asked her to apologize to me in person and then let it go. Such a hotel attendant has not received on-the-job training and acts like a big sister at all times. I really can’t stay here. I won’t stay like this next time. of hotels

Unclean, unsafe, bad service, no invoices

Poor service, bad attitude

本人塵蟎過敏，對不乾淨的床品一接觸就全身過敏，昨晚在該酒店入住，半夜五點全身過敏而醒，因本人塵蟎過敏，所以外出入住都會攜帶過敏葯。然後我就吃了過敏葯，全身拍照好留下定位和時間（蘋果手機）後洗澡，又換了個房間，折騰到早上六點多才睡着，然後因為早上有事十點就醒了，收拾後退房，並跟前台反應這種情況。前台説聯繫高層處理，然後我説儘快，並且我覺得我一整晚沒睡好，身心收到很大的創傷。我覺得我向酒店方索取賠償是非常合理的訴求，然後酒店一直到下午兩點半才聯繫我，派出所謂的總經理，嘰裏呱啦説一大堆後跟我説要我提供證據，我覺得他們的要求很不合理，證據無非就兩個，一是床品的檢測，二是我的過敏證明，可是一他説我一走他們就按照慣例把被子送去清洗，二的話我因為吃了過敏葯反應已經消失了也沒辦法去醫院開證明。然後他們就一直強詞奪理，説沒有證明就不能説是他們酒店的問題，還讓我不然就直接去投訴他們，態度特別強硬且惡劣。要求相關部門對他進行整改並且讓他們賠付我相關的精神損失😡😡😡😡😡😡😡😡😡😡😡真的很不講理！！！！！不可理喻！！！！！

酒店房間衞生乾淨整潔，前台徐小帥小哥服務不錯 空間很大 住的很舒服 設備也很齊全酒店有自助洗衣服 整體是一次不錯的入住體驗，五星好評👍 Clsr