Guest User
October 5, 2025
I've never given a hotel such a low rating. I booked two rooms, and they checked in around 2 PM. The air conditioner in one of the rooms didn't cool for half an hour. I called the front desk and they said they'd try turning it on for another half hour. I stayed in the room for an hour, but it still didn't cool. The front desk said they'd come up to check, but it took them over ten minutes to get up in the elevator. When they came up, they told us to go to another room while they went downstairs to check for other rooms. We ended up in another room, but the lock was broken, so they made me go downstairs again to get a room key. Finally, we got another room, but the air conditioner there didn't cool for ages. I called the front desk again, and they said that's how their facilities are, and I could get a full refund if I didn't accept it. Where am I supposed to find a hotel during the National Day holiday with elderly people and children? We had no choice but to make do. It took half an hour for the air conditioner to finally start cooling. After two or three hours of this, the repairman in the other room kept the window open and was incredibly rude. I almost froze to death in the room because the temperature was impossible to adjust. The staff at the front desk were chatting and laughing amongst themselves, but as soon as guests arrived, they had a sour face. The only downside was the convenient location. Everything else was terrible; I complained to Ctrip customer service, but couldn't get anywhere with the hotel.
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