I came to Hengdian for a self-driving tour with my girlfriend. I read that this hotel is the best hotel in Hengdian, so I booked this hotel. Driving into the manor feels that everything is fine, just like the official publicity picture, the manor environment and architecture are of great value, and the manor is also very large. The sun was very hot that day. We turned around and couldn't find an underground parking lot for passengers. We only saw an underground parking lot for employees. There was no receptionist on the ground to ask questions. In desperation, we had to act like other tourists. Parked the car in the circular aisle next to the first large building like that, and then entered the building with two luggage bags. What makes people a little devastated is that this is not the hotel front desk where you check in. After finally finding someone to ask, I learned that it takes a long way to get there. We had no other choice, we had to brave the scorching heat and carry our luggage bags to walk around, turn around and turn around, and finally found the "service desk"...
Compared with the slightly luxurious architecture and environment outside the manor, the interior of the manor hotel's rooms, whether hard or soft, seems somewhat mismatched. They are relatively ordinary rooms, but they are not bad at all. What is really unacceptable is still their service. We wanted to order something to drink. We called the room landline several times to the front desk and the food and beverage department, but no one answered. We had no choice but to order ** takeaway to solve the problem.
As for the restaurant supporting the hotel, it is even more unacceptable. The name is Miyue Restaurant. This restaurant is the only restaurant in Radisson on weekdays (the front desk told us that the buffet is only available on weekends). We went there at 8 pm. The restaurant hall is not big, and there is only one table eating. The two of us are 8 At 10:00, I ordered three dishes and one soup by scanning the QR code, but I waited and waited until 8:40 and no dish was served. Urging the waiter, the waiter called the kitchen and began to urge the food. At this time, the kitchen actually informed that there was no dish (ribs). This is the first time I have encountered such a situation that it took half an hour to place an order before being informed that there was no food, and it was still in a high-end hotel. Restaurant, so when the waiter came to tell her about this problem, the waiter was stunned for a moment and then asked me: "Then we have only one chef in the entire kitchen today, and we can't do anything if we are too busy. What are you thinking now?" So, return it or change it?" The whole service experience was speechless. The main course was finally served at 8:45, and the soup was served at the end of almost 9 o'clock. As a Cantonese restaurant, the soup was not served until the end of the meal, um. But one thing to say, his bread curry chicken is not bad, and it is very cheap. Generally speaking, the subjective feeling is that the signboard of this restaurant and Radisson Hotel does not match.
Finally, the most serious problem in my opinion, and the main reason why I didn't comment until today, is that the bed is not clean! After leaving the hotel, my girlfriend started to have many small rashes on her back. At first we thought it was prickly heat, so we simply applied some prickly heat powder, thinking it would be fine after a few days of cooling down. But I didn't expect that after three days, the rash grew more and more, and it grew bigger and bigger. I had to go to the dermatologist... I slept in short sleeves, and my girlfriend slept in underwear, so I seriously suspected that the sheets were not good enough. clean cause! !
From the time I booked this hotel with full of joy to now, I feel a little uncomfortable because of the service experience of a hotel. Let me share it for your reference!
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