The room is large and the environment is very good. The toiletries are from Spanish Nature Biss. I booked the first night on Ctrip and the official website. The second night is a package with breakfast and golf. When I checked in, I made two different orders together for two nights, so there is no need to change. After I booked the room, the front desk said that all I had to do was re-swipe the key the next day. However, at noon the next day, I received a text message from my bank that deducted more than 400 US dollars from me. I asked Ctrip to pre-authorize and asked the hotel. They said they thought I wanted to extend my stay and deducted my room for one night. The fee was cheaper than the first night booked by Ctrip. I went to the front desk to explain the situation and asked them to refund me. They said that the pre-authorization had been cancelled. When I checked out after staying for two nights, I asked the hotel if I had refunded. They said that I had already refunded and returned to China after half a month. I called the bank and the pre-authorization was still frozen. I asked Ctrip to call the hotel and ask the hotel. The hotel said it would be processed when I checked out, but the pre-authorization is still frozen. I don’t know what happened!
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