Select your travel dates to check room availability
We Price Match
1 night
L'Arrivée Hotel & Spa Guest Reviews
4.3/5
Very Good
54 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
Filter by:
Sort by:
All reviews(54)
Positive reviews(15)
Reviews with photos/video(2)
Negative reviews(3)
Ivy Tan
Standard Room
Checked in May 2022
Booked for others
35 Reviews
4.0/5
Very Good
Posted on Jun 30, 2022
Good location hotel and very convenience.
Sightseer21609246595
Checked in Sep 2023
Other
5.0/5
Outstanding
Posted on Oct 30, 2023
We used this hotel as a stopover travelling from the Eurotunnel at Calais and onwards to Bavaria. This was our first time here although we have been making this journey over the last 25 years. Our usual stopover just outside Dortmund was unavailabe due to the Main road being closed for the weekend. So, we found L' Arrivee on TA and decided to book a room. And we were glad we did. This is a fine hotel with quiet comfortable bedrooms. Also we had a lovely dinner in the restaurant here and a good breakfast before we departed the next morning. Also I am a car nut and like to take care of my car. And L'Arrivee has a lot of safe, secure parking. So I think we might have just have discovered our new regular stopover on our way from the Eurotunnel terminal and onwards into Deutschland.
yharnam
Checked in Aug 2023
Business travelers
4.0/5
Very Good
Posted on Sep 1, 2023
Nice hotel in a nice location on the outskirts of Schwerte. The reception is well laid out, staff are attentive and rooms are clean and functional. My only grip is that, there is no blinds in the bathroom so when the sun comes up, it wakes you up irrespective of whether the curtains are closed or not. There is a great pub a hundred metre down the road, and has some fantastic meals available.
Peter O
Checked in Feb 2022
Business travelers
5.0/5
Outstanding
Posted on Mar 30, 2022
We had a business meeting with 50 people over 3 days. I was lucky and received an Upgrade to a Junior Suite. This had a great toilet, comfortable bed and nice views. Also the conference facilities were ok. The buffet style breakfast and lunch were also better than average. Would come back here
Guest User
Checked in Dec 2023
Couples
1.0/5
Posted on Jan 29, 2024
A voucher for an arrangement was purchased at the hotel (1x overnight stay, massage, dinner, breakfast; price €308). When the voucher was redeemed on site, an additional payment of €700 was required, so the stay was canceled. Despite contacting the hotel several times and numerous objections, the error was not recognized. Conclusion: €308 paid to the hotel for nothing, no refund received.
Original TextTranslated by Google
Guest User
Checked in Dec 2022
Business travelers
4.0/5
Very Good
Posted on Jan 31, 2023
We used the hotel for a conference. Service and facilities were OK. The hotel is in a quiet, green area. The outdoor area is very nicely laid out. Breakfast was average. Food and drinks were rather expensive. I didn't use the wellness area. It may be that deep-pile orange carpets were fashionable many years ago. This urgently needs to be replaced with something more hygienic.
Original TextTranslated by Google
Guest User
Checked in Feb 2023
Other
5.0/5
Outstanding
Posted on Mar 23, 2023
Great hotel, everything complete, not much to complain about except the pillows 1 a little small and soft for my taste and the supplement for the dog very excessive.....Parking 1 a little far away. Otherwise the rooms are large and well equipped. The full European breakfast, not just German....
Original TextTranslated by Google
Guest User
Checked in Dec 2022
Couples
5.0/5
Outstanding
Posted on Jan 31, 2023
Passing through and with little choice and exorbitant prices everywhere, I came across this magnificent hotel by chance, located not far from the highway. Very large, fully equipped room, same bathroom, nothing to complain about. Hearty and complete breakfast with very good service. Very good night spent.....Just 30€ for the dog supplement is excessive even for a hotel of this category. Perfect welcome in several languages.
Original TextTranslated by Google
Guest User
Checked in Dec 2022
Business travelers
3.0/5
Posted on Jan 31, 2023
My report refers to two stays. The first time, the orange carpet in the room was surprisingly covered in green stains and the bathroom was covered in silverfish. The reception tried to be professional during check-in. However, the software crashed during check-in. The rooms were not available until 3 p.m. I found the spa area to be very good for a hotel of this category, both the paid treatments and the saunas and the swimming pool with whirlpool. The Rustique was very busy during the first stay and the kitchen was even better than the service. I sat for several minutes without a drink before a waitress took pity on me and asked about it. I found the room perfume in the room very intrusive. The second time, the room was nice, but the steps on the second floor unfortunately made the transition from one part of the building to the other not wheelchair accessible. The breakfast was adequately extensive, but I was bothered by wasps in the restaurant. I found the breakfast better than the evening meal.
Original TextTranslated by Google
Guest User
Checked in Dec 2022
Business travelers
3.0/5
Posted on Jan 31, 2023
I was there for one night on business and was looking forward to the hotel, restaurant and spa area. Restaurant: First I ate at Rustique and fancied a burger. I was very disappointed with the industrial, very finely chopped minced meat and at the same time hard burger patty, as in this price range the patty should be made with fresh minced meat. The burger tasted good though. Breakfast: There was a satisfactory selection, but rather poor for this hotel category. The buffet was not replenished sufficiently, the salmon was empty for a long time, the fruit salad only had 3 different types of melon, and there was not a large selection of sausage and especially cheese. There was only one waitress who couldn't keep up at all. I was disappointed with the breakfast. SPA area: The spa area was rather small but OK for an evening. Guests should be informed that there is an additional charge. Hotel: The hotel is modern and clean. However, there were a few silverfish scurrying around in my bathroom. This was excused on the grounds that the problem was known. The hotel should take action quickly and hire an exterminator. The cracks in the bathroom should also be closed.
Original TextTranslated by Google
Guest User
Checked in Dec 2022
Business travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
Location: Quiet, on the outskirts of town. Perfect. Booked: The room was the most expensive on the hotel website. The comfort room was supposed to cost 103 euros on Booking (free upgrade), but the price was actually only 96 euros. I only got the standard room (I think) for that. No upgrade. Hotel and room: Top. Friendly reception, quick check-in, free parking in front of the building. Restaurant booking was made (but I was not told which of the two restaurants when I checked in). Restaurant: I asked and was directed to the "Rustique". When I got there, however, they did not know my reservation, and I found a seat next to the counter (suboptimal). Bread and cream cheese only came after the starter. This was an asparagus soup with little asparagus and lots of sour cream. Unusual and too expensive for the service (taste and amount of asparagus) (more than 7 euros). Asparagus with pork schnitzel for 28 euros was OK. Overall, I had expected more from the restaurant. But maybe that was due to my expectations. Room: Was very good, air conditioning worked, unfortunately I was too stupid to be able to turn it off at night. It uses unnecessary energy. You need to work on the usability (explanation). However, opening the window made for cool temperatures. Breakfast: That was OK, the shortcomings were due to the staff and the coffee. Scrambled eggs were in a tetra pack? It certainly looked like that, otherwise the variety was OK. Coffee was from a thermos flask (on every table) and what was not OK was that the tables that were used were really poorly set. The dishes were cleared away, but crumbs were left behind and the tables were not set again. Conclusion: a really good hotel for a reasonable price!
Original TextTranslated by Google
Guest User
Checked in Dec 2022
Couples
5.0/5
Outstanding
Posted on Jan 31, 2023
We always find l'Arrivee to be a place where you feel very comfortable. The management makes a lot of effort to fulfill all of the guests' wishes. We would like to thank the Claussmeyer family for their hospitality and we are always happy to come back. N Brodeur and O. Apelt
Original TextTranslated by Google
Guest User
Checked in Jan 2022
Travel with friends
5.0/5
Outstanding
Posted on Feb 27, 2022
This must be repeated! I'll start with the restaurant. Great food served and cooked by a great team. Etc. Special praise to this team. Finally a problem solver. Friendly, fast, great. In principle, the same was true for reception and SPA, etc. The house is so harmonious that it was just fun. Small PS: A minibar would be nice
Original TextTranslated by Google
Guest User
Checked in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 9, 2025
Ich hatte eine Tagung hier und es war eines der besten Hotels, die ich hatte. Das Personal war sehr flexibel und sofort zur Stelle, wenn etwas benötigt wurde. Ich bin pro Woche mindestens in zwei Tagungshotels im DACH Raum und das hier ist bei mir jetzt ganz oben auf der Liste. Das Essen war vorzüglich. Personal Tiptop. Zimmer gemütlich und das Bett so, dass ich morgens gerne liegengeblieben wäre.
Translate
Guest User
Checked in Dec 2024
Other
2.0/5
Posted on Jan 22, 2025
Ich gebe ungern schlechte Bewertungen ab, aber dieses Hotel hat mich nun schon mehrfach enttäuscht. Nachdem ich es mehrmals versucht habe, muss ich leider sagen, dass es in Zukunft nicht mehr meine Wahl sein wird. Zunächst war ich der Meinung, dass ich einfach Pech hatte. Doch nach mittlerweile drei oder vier Aufenthalten hat sich meine Meinung bestätigt. Die Erfahrungen waren stets schlecht, und die wiederkehrenden Probleme haben meine Geduld stark beansprucht. Ich werde die wichtigsten Punkte der Aufenthalte kurz zusammenfassen, ohne zu sehr ins Detail zu gehen. Bei meinem zweiten Besuch waren wir zu einer Hochzeit im Hotel. Als wir in unser Zimmer kamen, war sofort eine hohe Luftfeuchtigkeit spürbar. Über der Klimaanlage war die Decke schon nass, und drohte, herunterzukommen. Leider war kein anderes Zimmer mehr verfügbar, und uns wurde mitgeteilt, dass der Handwerker erst am Montag erreichbar sei, um das Problem zu beheben. Uns wurde geraten, später nochmals an der Rezeption vorbeizukommen. Letztlich haben wir dann doch noch ein anderes Zimmer bekommen, aber nicht ohne dass wir selbst noch während der Feier den Raum wechseln mussten. In anderen Hotels wird in solchen Fällen das Gepäck schon ins neue Zimmer gebracht – hier war das leider nicht der Fall. Dazu kommt noch, dass wir zwei Nächte in dem Hotel übernachtet haben und wir das neue Zimmer nur für eine Nacht bekommen sollten. d.h. am Morgen nach der Hochzeit sollten wir das Gepäck noch einmal packen und wieder zur Rezeption kommen. Wir hatten somit vor, während und nach der Hochzeit streß. Das Hotel hat es dann möglich gemacht, dass wir doch in dem Zimmer bleiben konnten, was wir erst nach dem Frühstück erfahren haben. Das neue Zimmer war dann zwar „das sagenhafte Zimmer, in dem auch Cristiano Ronaldo übernachtet hat“, aber auch hier quollen bereits die Platten der Anrichte, was darauf hinweist, dass auch dieses Zimmer zuvor Feuchtigkeit hatte. Der letzte Aufenthalt war zu einer Weihnachtsfeier. Mein Plan war es, am Nachmittag einzutreffen, etwas zu entspannen und mich in Ruhe fertig zu machen. Laut Hotelrichtlinien hätte ich ab 15:00 Uhr einchecken können, doch die Zimmer waren erst um 17:00 Uhr fertig. Die Weihnachtsfeier begann um 18:00 Uhr, sodass ich mich beeilen musste, obwohl ich schon frühzeitig vor Ort war. Mein Eindruck ist, dass immer nur eine Person an der Rezeption versucht, das Hotel zu retten, was eindeutig nicht ausreicht. Positiv hervorzuheben ist allerdings der Koch beim Frühstück. Er sorgt stets für ein gutes Frühstück, fragt nach individuellen Wünschen und geht durch den Raum, um zu prüfen, ob noch etwas benötigt wird. Fazit: Es gibt gute Ansätze, aber leider überwiegte für mich die Enttäuschung. Das Hotel hat in meinen Augen viel Potenzial, aber es bleibt hinter den Erwartungen an ein 4 Sterne Hotel zurück.