Reviews of MERCURE Gold Hotel Jumeirah by Accor

Response from Property: Dear Valued Guest,Thank you for your kind words and for taking the time to recognize the efforts of our team. We are truly delighted to hear that Evan and Reuben provided you with excellent service and made your two-night stay memorable. Your appreciation has been shared with them and the entire team, and it serves as a great motivation to continue delivering outstanding hospitality.We look forward to welcoming you back for another exceptional experience.Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Ms. Navneet,Thank you for your kind words! We’re delighted to hear that you had a wonderful stay and that our staff's politeness and willingness to help made your experience even better. Your appreciation means a lot to us.We look forward to welcoming you again soon!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest, Thank you for your feedback. We are glad to hear that you found our location convenient and enjoyed the proximity to the beaches as well as our shuttle service to La Mer and Dubai Mall. We also appreciate your understanding regarding the age of the property and we’re pleased it met your needs for business travel. We regret the noise disturbance from the nightclub and have noted your suggestion about reducing the frequency of parties. Your comments will be forwarded to the relevant department for further consideration. We look forward to welcoming you back for a more peaceful stay in the future. Sincerely, Chris Fourment General Manager

Response from Property: Dear Valued Guest, Thank you for sharing your delightful experience! We’re thrilled to know you enjoyed the clean and comfortable room, convenient amenities and our breakfast spread. It's great to hear that our location added value to your stay and that our team made you feel welcomed and supported. We hope to have the pleasure of hosting you again soon! Best regards, Chris Fourment General Manager

Response from Property: Dear Valued Guest, Thank you so much for your kind words and for choosing Mercure Gold Hotel! We’re delighted to know you had a great experience and feel confident recommending us to your friends. We look forward to welcoming you back soon for another wonderful stay. Best regards, Chris Fourment General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise from the club during your first night. We completely understand how important a restful environment is, especially during a business trip.We’re glad to hear that our front office team was able to assist you promptly and accommodate your request for a quieter, non-smoking room. Your kind words about their support are truly appreciated and will be shared with the team.Please rest assured that we are actively working on solutions to minimize sound disturbances for our guests. We hope to welcome you back again in the future.Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your kind feedback! We’re delighted to know that you found our staff cooperative and enjoyed the spacious room. Your satisfaction means a lot to us, and we're glad we could make your stay comfortable and memorable.We look forward to welcoming you back soon!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Ms. Parima,Thank you for your kind feedback! We’re delighted to hear that Abhishek was very helpful during your stay and that you found everything to be really good. It’s wonderful to know that our team was sweet and helpful throughout your visit.We look forward to welcoming you back in the future!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Mr. Jamal,We truly appreciate your wonderful feedback! It’s great to hear that Reuben and Myriam made such a positive impression during your stay. Your recognition of their helpfulness and courtesy means a lot to us. We look forward to welcoming you again soon!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Mr. Mohammed,Thank you for your kind words! We're thrilled to hear that you enjoyed the cleanliness of our rooms and the friendliness of our staff. We always aim to provide excellent service and are glad that we met your expectations.We appreciate your feedback regarding the breakfast pricing. Your comments will be shared with the team as we continually review our offerings to ensure value for our guests.We look forward to welcoming you back in the future!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We're glad to hear that you found our location convenient and the room clean. We appreciate your observations and will take them into account to enhance our guest experience. We hope to welcome you back for another comfortable stay.Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Mercure Gold Hotel.We are delighted to know that your stay was pleasant and that you found our staff to be very helpful. It’s also great to hear you appreciated our convenient location, not too far from Dubai Mall.We regret to learn that the breakfast offerings did not meet your expectations. Your feedback regarding the menu variety and options is highly valued, and we will certainly review it with our culinary team.We hope to welcome you back in the future and provide you with an even better experience.Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest,Thank you so much for your excellent rating and feedback!We look forward to welcoming you back soon for another fantastic stay!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your concerns with us. We understand how frustrating this situation must have been for you and sincerely apologize for any inconvenience caused.Following our investigation, we found that the card transactions were declined three times, which is why we had to attempt charging it multiple times. This may have caused confusion, but no successful charges were made for the declined transactions. We recommend checking with your bank for confirmation on the status of these charges.Should you require further clarification or assistance, please do not hesitate to reach out to us directly. We are here to help and ensure your concerns are fully addressed.Sincerely,Chris FourmentGeneral Manager