Al Seef Heritage Hotel Dubai, Curio Collection by Hilton Reviews
Al Seef Heritage Hotel Dubai, Curio Collection by Hilton
Al Seef Street, Umm Hurair 1, Dubai Creek, P.O. Box 35449, Dubai, Dubai Emirate, United Arab EmiratesView Hotel Details
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Al Seef Heritage Hotel Dubai, Curio Collection by Hilton Guest Reviews
4.4/5
Very Good
335 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(335)
Positive reviews(314)
Reviews with photos/video(162)
Great location(53)
Delicious breakfast(51)
Convenient location(35)
Well designed(26)
Loved the view(20)
Average sound insulation(18)
Tasty restaurant(11)
Well decorated(7)
Negative reviews(21)
vmrose
King Heritage Room with Creek View
Checked in Jun 2024
Other
1 Reviews
5.0/5
Outstanding
Posted on Jun 29, 2024
I love Al Seef Heritage by Hilton! From the moment we stepped into the lobby, we were transported to a world straight out of the Aladdin movie. The old Dubai style was simply breathtaking. The staff went above and beyond to make us feel relaxed and refreshed, offering us a cold hibiscus drink and a chilled towel to beat the heat.
The personal cabby service to our building was a delightful surprise, and we were amazed to see the entire complex is part of the Al Seef hotel. The room was nothing short of stunning, with a vintage charm that made it hard to leave the incredibly comfortable bed.
A special shout-out to our favorite staff members, Ceasar and Sangkita. Sangkita's energetic and impeccable service on the phone always made us feel comfortable, and our requests were handled with ease. Laxime from the reception also made us feel incredibly welcomed and to Ceasar, who made our stay even more memorable. The complimentary cabby service that took us around Al Seef was the icing on the cake!
We can't wait to come back in the winter to fully immerse ourselves in the magic of this place. I strongly advise against visiting during the scorching summer months, as it might not do justice to the old Dubai experience. All in all, our stay was simply fantastic!
6/17
Response from Property: Dear Vmrose, Thank you so much for your glowing review of Al Seef Heritage Hotel Dubai by Hilton! We are thrilled to hear that you had such an enjoyable stay with us and that our staff, service, and ambiance exceeded your expectations.We are delighted that you appreciated the authentic old Dubai style and the unique atmosphere we strive to create. It’s wonderful to know that our team members, especially Ceasar, Sangita, and Laxmi, made your stay memorable with their exceptional service. Your kind words will be shared with them and the entire team.We’re glad you enjoyed the cold hibiscus drink, chilled towel, and personal cabby service – little touches that we hope made your stay even more special. We take pride in ensuring our guests feel relaxed and well taken care of.Thank you for your advice regarding the best time to visit. We look forward to welcoming you back in the winter when you can fully immerse yourself in the magic of Al Seef Heritage.Once again, thank you for your fantastic review. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Best regards,Aysha HusseinGuest Relations Ambassador
jeffreybernadas
King Heritage Room with Souq View
Checked in Jul 2024
Couples
5 Reviews
4.0/5
Very Good
Posted on Jul 19, 2024
Great place but very hot due to humid weather and nearby creek. But the hotel is every where as split so hard to find in the begining but we got #8. There is alots of shop nearby and restaurant U may need.
Thank U anyway
Response from Property: Dear Joachimnadar,Thank you for your positive rating on your recent stay at Curio Collection by Hilton Dubai Al Seef! It is delightful to know that you enjoyed your visit.The location connects to the Creek which continues to be the lifeline of vibrant old Dubai is non-comparable. Within the walking distance you will find traditional souk, The Ruler's Court and the heritage market which will take you back in time to experience the lifestyle and culture that is so strongly embedded in Dubai's tourism offerings. We are sorry to hear you found our hotel buildings uncluttered. We srtrive to create a serene and ordely atmopshere for our guests, we will try to get more signages and instructions around our buildings for our guests in future. However, we are glad that you enjoyed the ambiance of the proximity to nearby attractions such as restaurants, shops and the bustling Gold Market.We look forward to having you with us again in the near future.Kind Regards,Gajendra SharmaGeneral Manager
Anonymous User
Twin Heritage Room
Checked in Aug 2024
Solo travelers
16 Reviews
4.0/5
Very Good
Posted on Aug 31, 2024
Nice hotel. The pool is in their sisters hotel. Nice area
Response from Property: Dear Valued Guest, Thank you for taking time to share your rating experience about your recent stay with us. We are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. We do look forward to welcoming you back us soon! Sincerely Yours,Aysha HusseinGuest Relations Ambassador
Shamsa
King Heritage Room
Checked in May 2024
Family
6 Reviews
4.2/5
Very Good
Posted on May 23, 2024
The place is beautiful and literally takes you to the past. I loved the old market and its location.. Near the hotel there are boats that take you from one place to another at an affordable price ,takes you from .Different destinations
One thing I didn't like was the smell of the room
J8J7
Twin Heritage Room
Checked in May 2024
Couples
5 Reviews
5.0/5
Outstanding
Posted on May 29, 2024
This hotel had a nostaglic vibe and the farmous starbucks is just located at this hotel. There are many shops and restuarant at this Heritage area. Stayed for 3 nights and the experience is extraodinary. Staff is very friendly and helpful. Free bungee to transport you around. Love this hotel and will stay there again next visit. 🥰
6/7
Joan
Creek View Heritage King Room with Balcony
Checked in May 2024
Couples
12 Reviews
4.5/5
Great
Posted on May 20, 2024
The hotel located within the ancient style market, very special decoration and vibe! Might have some noise downstairs as it is a market below and take some time to find and walk back to my hotel block, as the buildings are so scattered. The welcoming Arabian coffee, hibiscus tea and dates are nice. Might have some insects in the hotel room but manageable. Good for taking photos! Our room with creek view balcony look nice.
Kienn
Heritage Room
Checked in May 2024
Business travelers
1 Reviews
4.7/5
Amazing
Posted on Jul 5, 2024
Unique stay in the truly Arab ambiance. Check-in is seamless and staff's very helpful. The hotel does have a very nice restaurant a it does has a full of choices for breakfast. A must-stay lodge when coming to Dubai.
Response from Property: Dear Kienn,Thank you for your positive rating on your recent stay at Curio Collection by Hilton Dubai Al Seef! It is delightful to know that you enjoyed your visit.We are glad to hear that you enjoyed the unique heritage Arabic design of our hotel. Preserving and showcasing the rich cultural heritage and architectural beauty of our surroundings is at the heart of what we do.It is wonderful to know that our team contributed positively to your experience. Our team is committed to creating memorable stay experience to every guest, thank you for recognizing their passion for hospitality.It is also grateful that you were particularly impressed about our wide selection of breakfast. We understand the importance of wholesome first meal of the day when you are away from home and therefore our Chefs put their heart to every menu item we feature at breakfast.Your ongoing support means a lot to us. We look forward to providing you with more exceptional experiences in the future.Kind Regards,Gajendra SharmaGeneral Manager
French bulldog
King Heritage Room with Creek View
Checked in May 2024
Couples
11 Reviews
4.7/5
Amazing
Posted on May 5, 2024
Lovely place to feel yourself in Emirates at the end of 70s, but with quality of modern Hilton hotel
Don’t forget to add breakfast - location and menu is top for these money!
Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay with us. We strive to make you feel at home and welcomed and we are very happy that you found our hotel breakfast as well as the hotel ambiance are convenient for you, we will look forward to welcoming you back in the nearest future! Sincerely, Best Regards, Mahmoud Elbendary / Duty Manager
Who needs cocacola
King Heritage Room with Souq View
Checked in Apr 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Apr 13, 2024
You can feel the true Arabian Courtyard vibe. We stayed there only one night. I recommend to stay like 2 or 3 nights. You can make sightseeing around bur dubai.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay with us. We strive to make you feel at home and welcomed and we are very happy that you found our hotel location is perfect for you, we will look forward to welcoming you back in the nearest future! Sincerely, Best Regards, Mahmoud Elbendary / Duty Manager
Alexandre L.
King Heritage Room with Souq View
Checked in Feb 2024
Family
25 Reviews
5.0/5
Outstanding
Posted on Feb 26, 2024
Beautiful and central hotel.
The staff has been very kind and helpful during our 2 days. They also agreed on late check-out.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay with us. We strive to make you feel at home and welcomed and. we are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. we will look forward to welcoming you back in the nearest future! Sincerely, Best Regards, Mahmoud Elbendary / Duty Manager
Grape1234567
King Heritage Room
Checked in Feb 2024
Solo travelers
6 Reviews
5.0/5
Outstanding
Posted on Feb 18, 2024
nice heritage hotel. perfect for the gram! 15-20mins walk to burjuman metro, little far but walkable
Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay with us. We strive to make you feel at home and welcomed and. we are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. we will look forward to welcoming you back in the nearest future! Sincerely, Best Regards, Mahmoud Elbendary / Duty Manager
Guest User
King Heritage Room
Checked in Jul 2024
Family
3 Reviews
3.2/5
Posted on Aug 1, 2024
Loved the look of the hotel. We had 2 rooms booked and they were interconnected. One of the door lock didn't work and took them a long time to try and fix. It didn't really bother us as long as one of the doors is working. Be mindful the breakfast place is a few minutes walk from the hotel building and you will be working under the sun so be prepared
Response from Property: Dear Valued Guest, Thank you for sharing your experience!We’re glad you loved the look of the hotel and that the interconnected rooms suited your needs. We apologize for the inconvenience with the door lock and appreciate your understanding.Regarding the breakfast location, we appreciate your feedback and will take it into consideration for future improvements. If you have any other suggestions or need assistance with anything else, please let us know. We hope to welcome you back soon!Sincerely Yours, Aysha HusseinGuest Relations Ambassador
PenangGirl
King Heritage Room
Checked in Jan 2024
Business travelers
10 Reviews
4.5/5
Great
Posted on Jan 18, 2024
Very nice decoration with historical elements. Awesome place for leisure travellers to enjoy the historical area and nice to take photos. Kinda confusing to find the rooms so kinda like treasure hunt ☺️
Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay with us. We strive to make you feel at home and welcomed and. we are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. we will look forward to welcoming you back in the nearest future! Sincerely, Best Regards, Mahmoud Elbendary / Duty Manager
Camran
King Heritage Room with Souq View
Checked in Jun 2024
Solo travelers
2 Reviews
4.0/5
Very Good
Posted on Jul 1, 2024
Great location that gives you the real Arab building structures, but unfortunately third world shops and units put a real damper on the experience
Response from Property: Dear Camran, Thank you for your feedback and for choosing to stay at Al Seef Heritage Hotel Dubai. We are pleased to hear that you enjoyed the authentic Arab architectural design of our property.We regret to hear that the surrounding shops and units affected your overall experience. Your comments are important to us, and we will share them with our management team to see how we can improve the experience for our guests.We hope you had an otherwise enjoyable stay, and we appreciate your input. If there is anything else you would like to share or if you have any further suggestions, please do not hesitate to reach out.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.Best regards,Aysha HusseinGuest Relations Manager
Huotarih
King Heritage Room with Souq View
Checked in Jun 2024
Couples
2 Reviews
4.5/5
Great
Posted on Jun 14, 2024
Nice hotel, although surrounded with markets and vendors that try to sell you everything. You hear a lot of sounds through the windows at night as well. Great experience for one night and I combined it by booking a "Aladdin Souq tour" that started from outside of the hotel.
Response from Property: Dear Huotarih, Thank you for sharing your experience! We're glad to hear that you enjoyed the unique atmosphere of our hotel and your "Aladdin Souq tour." We appreciate your feedback about the surrounding markets and the noise, and we'll consider ways to improve the overall experience for our guests. We hope to welcome you back for another memorable stay!Sincerely Yours, Aysha HusseinGuest Relations Manager