Crowne Plaza Dubai - Festival City

Reviews of Crowne Plaza Dubai - Festival City

Crowne Plaza Dubai - Festival City

Festival City, Dubai, Emirate of Dubai, United Arab EmiratesSee Hotel Details
Crowne Plaza Dubai - Festival City
Crowne Plaza Dubai - Festival CityCrowne Plaza Dubai - Festival CityCrowne Plaza Dubai - Festival City
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Guest Reviews

9.2/10
Great
85 Reviews
Verified reviews
Location9.3
Amenities9.1
Service9.1
Cleanliness9.4
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All reviews(85)
Positive reviews(83)
Reviews with photos/video(30)
Awesome stay(18)
Awesome rooms(13)
Friendly staff(13)
Easy to get around(11)
Delicious breakfast(9)
Close to airport(9)
Convenient for shopping(7)
Awesome amenities(4)
Negative reviews(2)
Yusuf
Standard King Room
Stay Date Jul 2024
Business travelers
2 Reviews
8.5/10
Very Good
Posted on Aug 2, 2024
The Crowne Plaza Dubai - Festival City offers a comfortable stay with its well-appointed rooms, exceptional service, and stunning views of Dubai Creek. Guests can enjoy a variety of dining options, a relaxing pool area, and direct access to Festival City Mall. The hotel’s convenient location, just minutes from Dubai International Airport, makes it an ideal choice for both business and leisure travellers. Overall, it’s a fantastic destination for those seeking a blend of modern amenities and traditional hospitality.
Karam Alhaj
Standard Twin Room with Waterfront View With window
Stay Date Jun 2023
Business travelers
9 Reviews
10.0/10
Outstanding
Posted on Sep 2, 2023
It was an Amazing experience, the staff is friendly the dinner was amazing.
Response from Property: Dear Guest, We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests. We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience). Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect! Juliana Khalife Sfair Cluster Director of Rooms
Carola
1 King 1 Bedroom Suite Waterfront View
Stay Date Mar 2023
Family
12 Reviews
10.0/10
Outstanding
Posted on Apr 22, 2023
Awesome hotel with awesome staff! Great pools and next to the mall! Breakfast buffet is rich and lots of choices. Hotel view from the room is top
Response from Property: Dear 滨水一卧室套房,We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Waj
Standard King Room
Stay Date Dec 2023
Travel with friends
25 Reviews
10.0/10
Outstanding
Posted on Jan 16, 2024
Lovely hotel, excellent service. Great location. Highly recommend.
Abdallah Humaid Al Hosani
1 King Bed Standard Waterfront View
Stay Date Oct 2024
Couples
13 Reviews
10.0/10
Outstanding
Posted on Dec 25, 2024
It was great
Chin Meng
Standard King Room
Stay Date Jan 2023
Couples
14 Reviews
8.5/10
Very Good
Posted on Mar 22, 2023
The location is not near any main attraction but it is more than self sufficient due as it is linked to festival city shopping mall. The mall is impressive and have lots of eateries. Room wise is a bit dated but clean. Breakfast wise variety is quite little but decent.
Response from Property: Dear Chin Meng,We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant center and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool, and the record-breaking new attraction IMAGINE SHOW (a unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Guest User
Standard Room
Stay Date Jul 2022
Family
13 Reviews
10.0/10
Outstanding
Posted on Aug 6, 2022
An amazing hotel! Rooms are large and have everything in it. This is a place I’m going to visit a few more times for sure. Breakfast was great. 10 stars for that
Response from Property: Dear _WeChat****..., We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests. We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience). Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect! Juliana Khalife Sfair Director of Rooms - Dubai Festival City Hotels
Guest User
1 King 1 Bedroom Suite Waterfront View
Stay Date Nov 2022
Family
1 Reviews
10.0/10
Outstanding
Posted on Dec 11, 2022
its amazing as usual ...i am frequent customer and its my favor Holte ...thanks very crown plaza members
Response from Property: Dear _TXGBibuwq3m****,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Anonymous User
Standard King Room
Stay Date Nov 2022
Other
13 Reviews
10.0/10
Outstanding
Posted on Dec 7, 2022
Excellent stuff foods are very good I well come back thank you Crowne plaza festival my feforet hotel in dubai
Response from Property: Dear 匿名用户,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Guest User
Standard King Room with Waterfront View
Stay Date Dec 2022
Couples
3 Reviews
10.0/10
Outstanding
Posted on Jan 8, 2023
Excellent hotel and service and Ahmed in the reception is a great person.
Guest User
Standard King Room
Stay Date Jun 2022
Family
2 Reviews
10.0/10
Outstanding
Posted on Jul 14, 2022
Great experience! Location is perfect, just right next to Festival Mall with loads of shops and restaurants! Breakfast is amazing! Staff was friendly and accommodating! Concierge and door men are easy to communicate. Easy access to taxis and airport! Thank you for the wonderful experience. Will definitely stay again.
Response from Property: Dear E475393****,We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests. We look forward to welcoming you back to our waterfront hotel - one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, home of the renowned Belgium Beer Café, connected to one of the best Malls in the city and minutes away from all of Dubai’s business hubs and its vibrant centre.Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife Sfair Director of Rooms - Dubai Festival City Hotels
Albasha
Standard Twin Room
Stay Date Jun 2022
Family
5 Reviews
8.5/10
Very Good
Posted on Jul 14, 2022
I enjoy the stay at the hotel with my family I did not like parking in the hotel, you should go outside the hotel to access the parking. and the Loppy of the hotel is very small. There is a shortage of staff in the reception and the checking process is taking too long time. Breakfast is very good with many verities
Response from Property: Dear E359673****,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests. The contructive feedbackon the shortage of staff at the reception has been duly noted and is being addressed. We look forward to welcoming you back to our waterfront hotel - one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, home of the renowned Belgium Beer Café, connected to one of the best Malls in the city and minutes away from all of Dubai’s business hubs and its vibrant centre.Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Guest User
Standard King Room
Stay Date Jun 2022
Business travelers
63 Reviews
8.5/10
Very Good
Posted on Jul 31, 2022
Arrived late but reception staff was great. Good room too
Response from Property: Dear D42770****,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members.Dare to Connect!Juliana Khalife SfairDirector of Rooms - Dubai Festival City Hotels
Ayman
Standard Room
Stay Date Dec 2022
Business travelers
185 Reviews
8.0/10
Very Good
Posted on Feb 13, 2023
Very nice location
Response from Property: Dear Ayman,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Regards,Juliana Khalife SfairCluster Director of Rooms
Ольга Зылева
Standard Room
Stay Date Apr 2025
Family
2 Reviews
8.5/10
Very Good
Posted on May 6, 2025
A good hotel for shopping lovers. The main advantage of the hotel is its direct connection to Dubai Festival Mall and IKEA. It is very convenient, you don’t even have to go outside, but walk along the passages through the Intercontinental. The rooms are comfortable, but you should understand that the hotel is not new, so don’t expect any designer gimmicks. Regular rooms, the bed is comfortable, there is a bath and bidet. There is no balcony or opening window. The hotel uses a specific air freshener in the corridors and halls - it is smoky. Sometimes it seems like a newspaper was set on fire somewhere. It didn’t bother us, but allergy sufferers may not like it. Breakfasts are served on the 5th floor in Crown Plaza, they are decent, but, however, for a hotel of this star rating and price category they are completely standard. Delicious, there is plenty to choose from. There are vegetables, fruits, meat, and hashbrowns. The staff is polite. Dinners are held in the Anis restaurant of the Intercontinental, go down to the lobby floor and walk along the passage to the Intercontinental. Dinners are very good, varied, they bake pizza in the oven, serve baked beef, duck, there is always sushi, ice cream, many vegetable and meat dishes, soups, snacks, cakes. For dinner, the only drink is water, everything else is for a fee. If you refuse cleaning in your room on any day, as a thank you you will be given a coupon for a free cocktail. From Crown Plaza there are shuttles to the beach and to the airport. Ask for the schedule at the reception. The transfer to the airport is only to Terminal 1. We flew out of the second terminal, took a taxi, it is inexpensive and the ride takes 13 minutes. A good pool area, you can use the pools, jacuzzi, sauna and steam room of both hotels. The pools are open from 8 to 20. In the Intercontinental in the changing room at the pools there are gels and shampoos from Byredo "Bal d'Afrique". In general, a good solid hotel, but do not expect the "Wow!" effect. There is no metro nearby. Only if you take a boat across the Creek. In the evenings there is a fountain show.
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