Mall Residence, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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Westminster Dubai Mall Guest Reviews
3.7/5
21 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location3.8
Amenities3.7
Service3.7
Cleanliness3.8
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All reviews(21)
Positive reviews(10)
Reviews with photos/video(3)
Negative reviews(11)
Guest User
Premier Studio with Partial Burj View
Checked in Sep 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Sep 5, 2024
The stay at Westminster Dubai Mall was great and the staff were very kind and welcoming. Especially Bobby who helped a lot. Would definitely recommend it!
AndreaJane
Premier Studio with Partial Burj View
Checked in Apr 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Apr 28, 2024
Clean and accommodating, this hotel is very accessible and safe.
Guest User
Superior Studio with Partial Burj View
Checked in Feb 2024
Family
1 Reviews
2.0/5
Posted on Feb 23, 2024
Just a heads up, I want to clarify something. This place we're staying in isn't exactly like a hotel, it's more of a homestay. You know, where things might not be as polished as what you'd expect at a hotel.
So, here's the thing: the website advertises this place as a 5-star accommodation, but honestly, that's a bit misleading. I mean, a homestay doesn't really get rated with stars, right? And they're claiming it's part of the same property as a 5-star hotel nearby, but that's not entirely true. The service here is nowhere near what you'd get at a proper 5-star hotel. Case in point: if you need anything, you have to call a local number from your phone, and if your phone's international, tough luck. When I brought it up, they suggested using WhatsApp. Seriously?
And let's talk about the furniture. It's ancient. Apparently, it's been around since 2014 and hasn't been upgraded since. The sofa is almost broken, it goes deep down with a lot of noise. In a place like this, near Dubai Mall where it's bustling all year round, you'd think they'd want to spruce things up a bit, right?
Now, to be fair, the location is pretty awesome. Direct access to Dubai Mall? Can't complain about that. But honestly, if they hadn't advertised this place as a 5-star hotel, my expectations would have been different altogether.
And kudos to the staff for trying to sort things out. They offered to switch my room multiple times, but here's the kicker: all the rooms have the same shoddy furniture. They even offered me a free upgrade, but guess what? It came with a city view instead of the Burj view I booked. When I insisted on the Burj view, they asked me to pay extra. So yeah, the upgrade didn't really solve anything.
My Booking is nonrefundable for 7 nights, I couldn't stay there. I had to leave next day and with local authorities support I will get my money back.
Anyway, just wanted to give you the lowdown. Check out the photos for yourself.
Guest User
Superior Studio with Partial Burj View
Checked in Jun 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Jun 16, 2024
Long transit in Dubai
Guest User
Large One-Bedroom Apartment
Checked in Feb 2023
Couples
1 Reviews
2.7/5
Posted on Feb 13, 2023
From 4.02.23 to 10.02.23 we ordered an apartment: a room with a kitchen area + a bedroom. On February 5 at 20:00 we returned to the hotel and found that the water from our room was leaking into the hotel corridor. The bathroom and half of the living room were flooded with water. We were transferred to another room. The hotel staff helped with the move. The next morning we discovered that there is no hot water in the kitchen, if we use the water in the kitchen, the water flows out onto the floor, the hob does not work. We reported the problem to the reception and went on a tour. We returned in the evening and saw that no one was doing repairs. We reported again to the reception. 3 workers came and could not fix anything. We were offered to move again. We refused. Then the workers replaced the hob with another one, which was also not fully functional. The water was fixed the next day. As a result, two evenings in Dubai were busy with moving or renovation work. We do not recommend this hotel to anyone.
Guest User
Large One-Bedroom Apartment
Checked in Jul 2022
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 6, 2022
It's was nice ! Specially location wise it's right there beside dubai mall .service is good , all amenities are avaliable, it's clean .and reasonable price . Specially for someone with families, kids ,it's fantastic . Anytime back and fourth to your hotel to shopping and restaurants .
Guest User
Superior Studio with Partial Burj View
Checked in Jun 2024
Couples
16 Reviews
3.5/5
Posted on Jun 30, 2024
The price is in the mid-100,000 won range and it is spacious, and since it is a residence, there is also a microwave.
If you don't like Middle Eastern tastes, it's okay to bring Haetban and eat it.
You can't see the fountain show, but you can see the Burj Khalifa diagonally. Please refer to the photo
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Guest User
Premier Studio with Partial Burj View
Checked in Feb 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Feb 22, 2024
The building is right next to Dubai Mall and Burj Khalifa. Accessibility is good and above all, the hotel is clean and well managed. Recommended hotel in many ways as it is close to nearby restaurants
Original TextTranslated by Google
Anonymous User
King Studio Apartment
Checked in Apr 2024
Business travelers
50 Reviews
5.0/5
Outstanding
Posted on Jul 19, 2024
Very convenient, clean and sanitary, good fitness equipment, very good
Original TextTranslated by Google
yueyue723
Superior Studio with Partial Burj View
Checked in Feb 2023
Business travelers
271 Reviews
5.0/5
Outstanding
Posted on Feb 6, 2023
Very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good
Original TextTranslated by Google
Guest User
Checked in Dec 2023
Couples
5.0/5
Outstanding
Posted on Dec 6, 2023
I stayed there for 3 days and the stay was pretty good. View is absolutely stunning you can see the Burj Khalifa from your balcony straight . And top of it there is a straight entry to Dubai mall. I loved the hotel and the service was good. Overall it was a pleasant stay
Guest User
Checked in May 2023
Other
1.0/5
Posted on May 30, 2023
Why did the holiday home management company called Westminster become notorious for keeping deposits and never returning them? Because they believed in the golden rule of hospitality: "Finders, keepers... of your deposit!"
Guest User
Checked in Mar 2023
Business travelers
1.0/5
Posted on Mar 22, 2023
There is a company in this hotel that uses Westminster Holiday the name of the hotel to advertise for it I thought it was within the group of Emaar It is a fraudulent company and one of the worst companies in the Emirates. I now have a security deposit. I contacted all the responsible employees and management to get the money back more than three months ago,and no one responded.I swear it's a deceptive company.
Guest User
Checked in Mar 2023
Other
1.0/5
Posted on Mar 13, 2023
THE WORSE MANAGEMENT and HOTEL!!! Rude, entitled, and just don’t want to help at all .. from the moment we checked in, the bell boy refused to take our luggage because we were not staying at “the address “.. he was very rude, and left our bags outside .. one of the rooms we booked was larger for the number of guest staying in it and we had pay extra for it , during check in, we were told it is not Available , and when we asked Eman what can be done , she told us “ you figure it out !!” - we had never been spoken to in such a way ever !! And when we asked for the refund of the additional ( 814 AED ) which we had paid for the larger room , they tried their best not to pay us back our money ! Thief’s in every possible way ..
Guest User
Checked in Jan 2023
Family
1.0/5
Posted on Jan 4, 2023
The only good thing about this place is the location, as its located in Dubai Mall, the took a deposit of AED 1000 from us, the room did not have all the listed equipments and everything was old and not so clean. On checkout, we were there until 4pm just to ensure we will get our money back, next day they told us that we stole the cups from the toilet and burned the towels which we never saw glasses in toilet nour uesed therw dirty towels!!!! They claimed it was tgere and sent pictures! Now why the hell I would take the glass with me or iorn a towel!!! All I can say that these people are thief!!! And think everyone is just like them!