Downtown - Marasi Drive. Business Bay, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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Pullman Dubai Downtown Guest Reviews
4.3/5
Very Good
65 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.2
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All reviews(65)
Positive reviews(60)
Reviews with photos/video(19)
Awesome stay(12)
Awesome rooms(11)
Friendly owner(10)
Delicious breakfast(8)
Great location(8)
Negative reviews(5)
Diana
Superior King Room
Checked in Nov 2024
Couples
17 Reviews
4.0/5
Very Good
Posted on Dec 15, 2024
Great room and location of the hotel! But the hotel facilities are clearly not designed for such a large number of visitors. There are 20 sun loungers by the pool, which are occupied during the first hour of the pool's operation. The breakfast is very modest, if you come at 9 am - you stand in line for a table to be freed.
Response from Property: Dear Diana,Thank you for sharing your feedback. We’re glad you enjoyed the great room and the convenient location of our hotel. However, we’re sorry to hear that some aspects of your experience did not meet expectations.We understand your concerns about the pool facilities and breakfast service during peak times. Please rest assured that we are continually reviewing ways to enhance guest comfort and ensure a smooth experience even during busy periods.Your comments are invaluable, and we hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,Pullman Dubai Downtown team
No0ona
Superior King Room
Checked in Nov 2024
Couples
5 Reviews
3.5/5
Posted on Dec 7, 2024
The location and the services were good but was not that clean
Response from Property: Dear Valued Guest,Thank you for your feedback. We’re pleased to hear you appreciated our location and services. However, we regret to learn that cleanliness did not meet your expectations.Your comments are very important to us, and we’ll address this with our team to ensure we uphold the highest standards moving forward. We hope to have the opportunity to welcome you back and provide a much-improved experience.Warm regards,Pullman Dubai Downtown team
Fredox
Executive King Room with Burj Khalifa View
Checked in Aug 2024
Couples
16 Reviews
3.2/5
Posted on Sep 12, 2024
Cleaning wasn’t the best, dirty window the whole week we stayed there, and the cleaning service throw away my Invisalign on the second day and the staff didn’t even apologize for it. It ruins my treatment and will made me loose a lot money to make a new one.
On the rest the hotel was good. Breakfast was good but with a lack of choice.
Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us at Pullman Dubai Downtown. I sincerely apologize for the issues you experienced, particularly regarding the cleaning of your room and the unfortunate incident with your Invisalign. This is not reflective of the high standards we strive to maintain, and I truly regret that this affected your stay.We take your concerns very seriously, and I will personally investigate this matter with our housekeeping team to ensure such incidents do not occur in the future. Regarding your Invisalign, I deeply apologize for the oversight, and I understand how frustrating and costly this must be for you. Please feel free to contact me directly so we can discuss possible resolutions.I'm pleased to hear that despite these issues, you found other aspects of the hotel, such as our breakfast, to be enjoyable. However, I have also noted your comment on the breakfast variety, and we will work on enhancing our selection to offer a more diverse range of options.We hope to have the opportunity to welcome you back and provide a much better experience in the future.Warm regards,Pullman Dubai Downtown
Guest User
Superior Twin Room
Checked in Sep 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Oct 27, 2024
Great hotel with nice facilities in the central of Dubai Downtown.
Response from Property: Dear Valued Guest,Thank you for your kind words! We’re delighted you enjoyed our facilities and prime location in the heart of Dubai Downtown. We look forward to welcoming you back for another great stay!Warm regards,Pullman Dubai Downtown team
Guest User
Deluxe Twin Room with Canal View
Checked in Dec 2024
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Jan 25, 2025
The nice Hotel
Julise
Superior King Room
Checked in Jul 2024
Solo travelers
11 Reviews
4.7/5
Amazing
Posted on Sep 1, 2024
I love the breakfast in this hotel, just amazing. And the staff are nice and helpful. And I like that they give tons of water for me. And one of the staff also help me print my work stuff, and it’s over 100 pages 2 copies as well!!! For free.
There’s only 1 flaw really, the bath towel, one of them is not clean it has like 5 finger mark brownish.
But since I’m alone i just use the other towel
6/7
Response from Property: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you loved the breakfast and found our staff to be helpful and accommodating. It's also great to know that the complimentary water and assistance with printing your documents added to your positive experience—our team is always happy to go the extra mile for our guests.That being said, I’m truly sorry to hear about the oversight with the bath towel. Please rest assured that we will address this with our housekeeping team to ensure such incidents are avoided in the future.We’re thrilled that your stay was enjoyable overall, and we look forward to welcoming you back to Pullman Dubai Downtown soon!Warm regards,Pullman Dubai Downtown
yyyg
Superior King Room
Checked in Dec 2024
Travel with friends
15 Reviews
3.7/5
Posted on Jan 4, 2025
Rooms are big enough , location is good but carpets and rooms smell bad , they need to solve this
Response from Property: Dear Valued Guest,Thank you for staying with us at Pullman Dubai Downtown and for taking the time to share your experience.We’re glad to hear that you found our rooms spacious and enjoyed the convenience of our location. However, we sincerely apologize for the unpleasant odours you encountered in the room and carpets. Your comfort is our priority, and we understand how important this aspect is for an enjoyable stay.Rest assured, your feedback has been shared with our housekeeping and maintenance teams, and we are taking immediate steps to address this issue. We are committed to ensuring all areas of our property meet the highest standards for cleanliness and comfort.We hope you will give us another opportunity to welcome you back and provide you with a flawless experience in the future. If there’s anything we can assist you with, please don’t hesitate to reach out directly.Warm regards,Pullman Dubai Downtown Team
Guest User
Superior King Room
Checked in Oct 2024
Business travelers
1 Reviews
4.2/5
Very Good
Posted on Nov 23, 2024
Good room but needs better maintenance: hair under the sink, mold in the sink joint.
Response from Property: Dear Valued Guest,Thank you for your feedback. We’re glad you found the room comfortable but sincerely apologize for the maintenance issues you encountered. Cleanliness and upkeep are top priorities for us, and we will address your concerns with our housekeeping and maintenance teams to ensure such issues are promptly resolved.We appreciate your comments and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Pullman Dubai Downtown team
Claudiacharismatic
Superior King Room
Checked in Aug 2024
Business travelers
44 Reviews
5.0/5
Outstanding
Posted on Sep 28, 2024
It’s a nice hotel. Great service and I had a complimentary upgrade to a room with promenade view.
VELIKII
Deluxe Twin Room with Canal View
Checked in Aug 2024
Solo travelers
36 Reviews
5.0/5
Outstanding
Posted on Sep 19, 2024
An awesome location of the hotel. All tourist attractions are within walking distance. Excellent service and delicious breakfasts.
Response from Property: Dear Velikii,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our prime location and found it convenient to explore the nearby attractions. It’s also fantastic to know that you appreciated the excellent service and delicious breakfasts during your stay.We look forward to welcoming you back to Pullman Dubai Downtown for another great experience in the future!Warm regards,Pullman Dubai Downtown
BC traveling
Superior King Room
Checked in Aug 2024
Couples
8 Reviews
4.7/5
Amazing
Posted on Oct 2, 2024
Excellent location and the breakfast is delicious! Gym also good for keeping active during travels. Pool is gorgeous!
Room was comfortable and clean; however, the bathroom cleanliness needs a bit more attention.
Laundry service impeccable!
Would definitely recommend to friends and be back again.
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re thrilled you enjoyed our excellent location, delicious breakfast, well-equipped gym, and gorgeous pool. It’s great to know you found your room comfortable and appreciated our impeccable laundry service.We apologize for the bathroom cleanliness not meeting expectations and will address this with our team to ensure improvements. We truly value your recommendation and look forward to welcoming you back soon!Warm regards,Pullman Dubai Downtown team
Guest User
Executive King Room with Burj Khalifa View
Checked in Apr 2024
Couples
1 Reviews
2.2/5
Posted on May 11, 2024
We were bited by bedbugs in the room of hotel
But hotel didn't give us good measure quickly.
I asked many times and we can move to other room.
I was the worst hotel that I have experienced.
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Pullman Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pullman Dubai Downtown team
Zulaikha
Superior King Room
Checked in May 2024
Business travelers
69 Reviews
4.5/5
Great
Posted on Jul 1, 2024
Good hotel, looks modern, nice breakfast, can get Burj Khalifa view
Response from Property: Dear Valued Guest, We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests. Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one. Best regards, Pullman Dubai Downtown Team
Dorji
Executive King Room with Burj Khalifa View
Checked in May 2023
Couples
36 Reviews
4.7/5
Amazing
Posted on Jun 29, 2023
Location was perfect in the downtown. Room was specious, bed was good.
However the shower water in the bath was weak.
We book a executive king room with Burj Khalifa view paying 100usd extra for 4 night and think was not worth it. Room was more like standard room. Wasn't a executive style and the view is kinda ok. Not that great. (Attached view from the room)
Staff were kind.
Response from Property: Dear Valued Guest,Thank you for the great rating and review on Ctrip!We are committed to creating positive and memorable experiences for our valued guests and knowing that you had a great experience encourages and motivates us to strive for more.Best regards,Pullman Dubai Downtown team
Terry Bonjour
Superior King Room
Checked in Apr 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on May 28, 2024
i like the room very much, clean and comfortable.
Response from Property: Dear Valued Guest, We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests. Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one. Best regards, Pullman Dubai Downtown Team