Cluster W, Al Sarayat Street, Jumeirah Lakes Towers, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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Oaks Liwa Heights Suites Guest Reviews
4.3/5
Very Good
52 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(52)
Positive reviews(41)
Reviews with photos/video(2)
Negative reviews(4)
Sinuozaitianya
Premier One-Bedroom Suite
Checked in Jan 2023
Business travelers
8 Reviews
5.0/5
Outstanding
Posted on Mar 9, 2023
very clean and suitable as office, long time to stay.
the refrigerator and washing machine good,very nice.
Response from Property: Dear Sinuozaitianya, Thank you very much for your feedback and for choosing Oaks Liwa Executive Suites. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. We at Oaks continuously strive for excellence in our product and service delivery. Your comments has been shared with ur entire Team, and we are looking forward to give you the best service in the future. Kind regards, Siva Ram Putta
Guest User
Premier One-Bedroom Suite
Checked in Feb 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Apr 9, 2024
Staff are all friendly and helpful!
Response from Property: Dear Valued Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartments. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. We at Oaks continuously strive for excellence in our product and service delivery. Your comments has been shared with our entire Team, and we are looking forward to give you the best service in the future. Kind regards, Siva Ram Putta
Guest User
Premier One-Bedroom Suite
Checked in Aug 2024
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Sep 29, 2024
The environment is really good, very large, a little big for one person, but still very good
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartments. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. We at Oaks continuously strive for excellence in our product and service delivery. Your comments has been shared with our entire Team, and we are looking forward to give you the best service in the future. Kind regards, Siva Ram Putta
Guest User
Deluxe One-Bedroom Suite with Lake View
Checked in Dec 2023
Business travelers
48 Reviews
5.0/5
Outstanding
Posted on Apr 7, 2024
Very good very good
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartments. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. We at Oaks continuously strive for excellence in our product and service delivery. Your comments has been shared with our entire Team, and we are looking forward to give you the best service in the future. Kind regards, Siva Ram Putta
Guest User
Checked in Dec 2024
Business travelers
3.0/5
Posted on Jan 31, 2025
The room looks outdated though kept clean. Lenins need to be upgraded. Drinking water can be upgarded to bottled water instead of plastic bottled water.
Guest User
Checked in Dec 2024
Other
5.0/5
Outstanding
Posted on Jan 31, 2025
Starting from Arrival , we were welcomed with a nice gesture and also there was a bell man who smiled and welcomed us. I forgot his name but he assisted with the luggage. He was very helpful. Reception boy named Sriram I guess, helped with detailed information of the hotel. Entering the room, we felt more standard and luxurious suite. Upon requesting every assistance, Houskeeping service was on exact time which made us feel very valued. Loved it. Breakfast was on the top. Nabeel who assisted to serve us was a great and humble staff. Thankyou nabeel . Everything was perfect. Also upon checkout, Laxman approached us for the warm farewell and discussed about the breakfast as we faced little Misunderstanding. From that we can know that customer priority is on high level. Thankyou Laxman. Thankyou oaks liwa height team. Wonderful stay
Guest User
Checked in Dec 2024
Other
2.0/5
Posted on Jan 2, 2025
This hotel is not in a tourist area. There are lots of locals in the immediate vicinity and service workers . The cleaners were all male . They rang the bell daily even when the do not disturb sign was outside the door. Often several men would turn up which felt slightly uncomfortable as a sole female traveller. I regret not staying with my relatives who were at a different hotel at the Marina . Uber journeys always charge extra on top of the maximum amount which was irritating and it is a 10 minute journey to Marina Mall. The room overlooked a car park and a highway - not much to see. The apartment needed upgrading and on closer inspection wasn’t clean. There was a damp problem under the sink with an unpleasant odour. The few female staff at reception weren’t friendly although the male receptionists were more attentive. All in all a very male dominated hotel and you don’t see many women walking around the local area.
sohanmiyawala
Checked in Nov 2024
Business travelers
5.0/5
Outstanding
Posted on Dec 12, 2024
Need some special attention and benefits for long term stay guests. Undersigned is living in this hotel for more than 3 years, and at least one more year will continue. Special attention, special service is required for such loyal guests
Response from Property: Dear Mr. Sohankumar, Greetings from Oaks Liwa Heights Hotel Suites. Thank you for sharing feedback on your recent stay. We deeply appreciate your trust and commitment and are delighted to have you as part of our extended family. Rest assured, we take your feedback seriously, and our team will ensure that your stay remains comfortable and fulfilling. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best Regards, Siva Ram Putta Cluster General Manager
Ishitatrehan8497
Checked in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 29, 2024
Thanks team for making our stay so memorable, we had a great week staying here . We wish to visit again soon !
Response from Property: Dear Ishita, Greetings from Oaks Liwa Heights Hotel Suites. Thank you for sharing feedback on your recent stay. We are delighted to hear you enjoyed your visit. Your positive review greatly motivates our team. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcoming you back soon to further enhance your experience. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best Regards, Siva Ram Putta Cluster General Manager
uchandrasegaran
Checked in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Nov 13, 2024
Rooms were amazing, spacious, staff were super friendly and helpful. Facilities were great. Overall I’m very impressed and satisfied. Certainly I will come back again
Response from Property: Dear Uchandrasegaran, Greetings from Oaks Liwa Heights. Thank you for sharing feedback on your recent stay. We are delighted to hear you enjoyed your visit. Your positive review greatly motivates our team. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcoming you back soon to further enhance your experience. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best Regards, Siva Ram Putta Cluster General Manager
abandokht
Checked in Oct 2024
Couples
3.0/5
Posted on Nov 5, 2024
The property is quite spacious and the location is convenient. However, it requires attention in terms of maintenance and deep cleaning. There are noticeable stains on the curtains, bed, and walls, and the overall hygiene could be improved. Additionally, the shower has mold that needs to be addressed.
Response from Property: Dear Mr. Abandokht, Greetings from Oaks Liwa Heights. Thank you for sharing feedback on your recent stay. Please accept my sincerest apologies for any disappointment you experienced during your recent stay. Rest assured that we have thoroughly investigated your feedback regarding the outdated pillow and the presence of bugs in your room, and we are actively taking steps to uphold our high standards. We take your review very seriously and will use it as a valuable tool to improve our service. We appreciate your feedback, and we hope to have the opportunity to serve you better in the future. Best Regards, Siva Ram Putta Cluster General Manager
francissg899
Checked in Sep 2024
Business travelers
1.0/5
Posted on Oct 30, 2024
The pillow having a smell , they forgot about my breakfast meal. Bugs flying in the room . Overall very bad for the price I’m paying
Response from Property: Dear Mr. Francis Chiang, Greetings from Oaks Liwa Heights. Thank you for sharing feedback on your recent stay. Please accept my sincerest apologies for any disappointment you experienced during your recent stay. Rest assured that we have thoroughly investigated your feedback regarding the outdated pillow and the presence of bugs in your room, and we are actively taking steps to uphold our high standards. We take your review very seriously and will use it as a valuable tool to improve our service. We appreciate your feedback, and we hope to have the opportunity to serve you better in the future. Best Regards, Siva Ram Putta Cluster General Manager
rrtorno2009
Checked in Aug 2024
Other
5.0/5
Outstanding
Posted on Sep 5, 2024
Staff friendly approached and cleaners effort to maintain good impression is the most important thing when i want to return back to a hotel.
Response from Property: Dear rrtorno2009, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Siva Ram Putta Cluster General Manager
dalaz2024
Checked in Jul 2024
Other
5.0/5
Outstanding
Posted on Aug 3, 2024
The service provided was excellent, showcasing great hospitality and the politeness of the staff. I would like to extend a special thanks to Priyanka, who stood out in every aspect with her exceptional service. Her professionalism and attention to detail made the stay even more enjoyable. I highly recommend OAKS Liwa for their outstanding service and commitment to guest satisfaction.
Response from Property: Dear Dalaz2024, Greetings from Oaks Liwa Heights, Thank you for taking your time to give your feedback of your recent stay with us. We're pleased to hear you enjoyed your stay with us. Your positive review about Priyanka greatly motivates our team to excel their skills. Our aim is to provide exceptional experiences, and we genuinely hope to have the privilege of welcoming you back in the near future to further enhance your experience. Thanks again for choosing Oaks Liwa Heights. Best Regards Jijesh Venugopal Hotel Manager.
elle_ph_2487
Checked in Feb 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 18, 2024
The hotel is easily accessible. All the staffs are kind, friendly, and accommodating. Room is spacious and clean. I love that I have the kitchen area and 2 washrooms. I appreciate that there was no hassle in checking in and out. Feels like home.
Response from Property: Dear Sir, Greetings from Oaks Liwa Heights, Thank you for taking your time to give your feedback of your recent stay with us. We're pleased to hear you enjoyed your stay with us. Your positive review greatly motivates our team to excel their skills. Our aim is to provide exceptional experiences, and we genuinely hope to have the privilege of welcoming you back in the near future to further enhance your experience. Thanks again for choosing Oaks Liwa Heights. Best Regards Jijesh Venugopal Hotel Manager.