I would have given this hotel a 9-star rating, deducting one point for its relatively remote location from the city center, which made getting to many places a bit inconvenient. However, the hotel's environment is truly excellent, with a beautiful park right across the street. The rooms are spacious and clean, and everything else was great. But now I'm giving it a 6-star rating, and the three lost points are due to a Caucasian night manager in the lobby.
On the day I arrived, my friend and I were having drinks at the hotel lobby bar. We talked and laughed normally for about two hours. Just as we were about to finish, this manager rudely and disdainfully told us we were being loud and insulted us by saying, 'You are toxic to others.' I felt he said this out of discrimination against us as Asians. If he thought we were loud, he could have warned us at the beginning of our conversation. Instead, he waited until we were almost done to make groundless accusations with a terrible attitude and directly told us to leave. Furthermore, I believe our voices were normal throughout, no different from other guests who frequented the lobby bar.
Another issue occurred one morning when my wife told me someone entered our room without knocking. After seeing my wife, they just said sorry and left. My wife then informed me, and I reported it to the front desk. The manager there said they would contact me later to confirm if it was a hotel employee, but by the time I checked out, I still didn't know who had entered our room, as they never got back to me.
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