Kellys Hotel

I booked this hotel with a free cancellation option, yet my card was charged before the cancellation window closed—something that isn’t the norm. When I decided to cancel after the payment was taken, the hotel assured me I would receive a full refund since it was 48 hours before my booking. However, when I followed up to check on the refund status, I was suddenly told that I wouldn’t be getting my money back. The staff displayed an unprofessional attitude and clearly have no regard for their customers. Based on this experience, I wouldn’t stay here again. It’s obvious their priority is money, not guest satisfaction. There are plenty of other hotels nearby that actually value their guests—and without the added nuisance of being above a noisy nightclub.

Beautiful Hotel. Floor boards, nooks and crannies. Wanted to run away with the old record player in Reception. Friendly young man at reception. Easy check in. Room gorgeous. Bathroom spectacularly clean. Towels like new. Loads of shampoo etc. Kettle in the room, no tea bags though, just coffee. Bed really comfortable and crisp white sheets. Couldn't turn television on but didn't care. I thought I turned heat on but room was chilly when I arrived back, too tired to care but would need help otherwise. Great shower. Round the corner for Breakfast and I got a huge omelette with lovely buttery gluten free bread, I am Coeliac so that was another plus for me. Lovely Staff there as well. If you are annoyed by loud music this is not the place for you as it can be clearly heard in room 3. Earplugs provided though. A great hotel for younger people. So lively. I would love to stay here again in a different room each time😁, just want to see them all. Very good value and 2 car parks around the corner.

Stayed in top floor room 16 Pros: Great location Great bed, lovely duvet Staff really helpful Cons: Water to room , hot and cold, stopped several times Window painted open Blind broken Room not finished to good standard (craked tiles, shower head had a mind of its own, paint on carpet from painting skirting boards)

Scruffy room, black mouldy shower tray, broken window blinds. 2nd night at 11pm of stay no water from the shower or the taps. Reception staff that are incapable if ordering a taxi at the correct time. We had to pay 15 euros for breakfast over and above the £205 paid per night. Total rip off and if you want a night's sleep that won't happen to poor windows and no sound proofing. So disappointing.

We stayed in room 17 which they claim is their quietest room. It was not quiet and we heard the nearby bar music thumping well into the early morning, even with having a sound machine. Toilet didn’t flush half the time. There was a portable standing AC unit that piped out through an open window that you could not close. Room was too warm even after they supposedly turned off the heat but they instead turned up the heat. When we said we couldn’t stay because of the noise, they said “we warned you.” They refused to refund the rest of our stay, which was another four nights. I thought it was a bad sign when we saw earplugs next to the bed on the nightstand. I couldn’t imagine it being that bad. DO NOT STAY HERE. Unless of course you do not want to sleep!

Just way too noisy and bright! Very central heritage building and street facing over a bar with all the expected noises. What it makes particularly disappointing though is the fact that the hotel have made no effort to mitigate that. It’s single glazed with no additional noise barrier you see elsewhere. It was so noisy the first night I thought window was open! The window also just has Venetian blinds and the room is never dark. Other rooms may be better away from the street but my room, 1st floor/street facing was probably the worst possible combination.