My children and I booked a room here the night before our flight to leave the state. We had left a really bad domestic violence household and I spent all I had on the room. I didn’t see there was a deposit on there, but was in a hurry. I was $30 short paying for the deposit. The lady at the front counter, after giving my cousin a free Gatorade, kinda just stared at me while I struggled to find the extra money. Mind you we were checking in at about 10pm. For one night. Not sure how much damage we could do sleeping then checking out but the front desk lady seemed unbothered by us having to leave the hotel and sleep in the car. The next day I inquired about cancelling & refunding the $103, the hotel said NO. I am absolutely shocked. I have had to cancel reservations before, yes while it’s their policy hotels usually honor the cancellation. Trip called twice. No both times.
That was all the money we had until we reach our next stop. He took everything from us, we don’t even have any clothes.
I don’t know if this hotel is really that hard off, or just unphased by some of life’s real issues, but I was in complete shock they would not cancel the booking
So my kids & I are out $103. I asked if I could change the date for the booking to some time in the future so it wouldn’t go to waste… , I was declined there as well.
Yes the hotel states no-refunds but I always thought this was for people who tried to abuse the system.
I wouldn’t recommend this hotel to anyone, really. They don’t seem to care about anything but money. And giving out free drinks to good looking Samoans.
The cost of the free Gatorade fouldfe covered what we were short for the deposit sheesh! What a mess.
