Reviews of DoubleTree by Hilton Durango

The hotel was great, but we were told that basically trip.com is a scam they over book the lower priced rooms and you think that is what you are getting, but when you get to the hotel they upgrade you, because they do not have those rooms available. You think great I am getting an upgrade, however, you are charged for that upgrade. I contacted the hotel and they said that is why they discourage you going through a third party. It is a scam. I will not be using trip.com because of this. The hotel was kind of enough to reimburse this one time. So shout out to them that they at least treated us good.

Little bit old facilities and under renovation works. But best location and spacious rooms. Comfortable bed conditions. Recommend to stay for family travel.

It was a great experience. Very clean, friendly staff and comfortable amenities.